Subject: Order status is IN_PROGRESS and shipment has Returned to Origin
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Hafizullah Lsm <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 8 Oct 2020 18:57:01 -0700 (MST)

Hi Team, 

Kindly help us to refund for the below order. The order has been returned WH but the status is hybris still In Transit. Kindly assist us to mark the order as NDR and process the refund. 

Regards, 
Fauzan 

From: "Hafizullah Lsm" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Friday, 9 October, 2020 04:02:24 
Subject: Order status is IN_PROGRESS and shipment has Returned to Origin 

Hi Team, 

Problem Statement: Order status is IN_PROGRESS and shipment has Returned to Origin 

Order Date: Sep 24, 2020 
Order ID: 6226855552 
Tracking ID: CRDSAL0071783920 
Order Status: ​ IN_PROGRESS 
Shipment status: Returned to Origin 

Assistance Required: Need to ​update the order status and refund 

Issue Description: The ​shipment of this order has Returned to Origin approval is attached, so we request please do the needful 

Regards, 
Hafizullah