Subject: Re: RE: Status for order id 6226979545 not changed to NDR - Refund not processed
From: FarEye Support <[email-masked]>
To: [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 07 Oct 2020 13:50:16 +0000

Dear Malik,     Greetings from FarEye !!!  We would like to inform you that we have received your concern regarding status update, we are working on the same and will update you soon.           You can visit the support ticket on https://fareye.freshdesk.com/public/tickets/01a2af3220b4be0dc0b1f7997784302223d76a29bc41712e143540165cb76c65 or please log in to the FarEye Support portal on https://fareye.freshdesk.com to check the details.                       Thanks,         Vikash Kumar,     Technical Engineer          FarEye- Enabling Digital Logistics  Call: +91 70-6595-6595        7+ Mentions    Digital Disruptor    Recognized    Chicago   |   London   |   Dubai   |   Singapore   |   India                                              Disclaimer: This message is confidential and is intended for the addressee, and may also be privileged. Any unauthorized disclosure, copying, distribution or use of this message is strictly prohibited, and if done, will result in strict legal action. This message is not guaranteed to be complete or error-free. No liability is assumed for any errors and/or omissions in the contents of the message.      
                           
                            On
                            Wed, 7 Oct at  6:58 PM
                            ,  Malik Ismail <[email-masked]>  wrote:
                             
 Hi 
@FarEye Support, 

  

 Please assist to update NDR status and republish to Hybris for order 6226979545 - CRDSAL0071808820. 

  

 Regards, 

 Malik Ismail 

 

From: Fauzan Ahmad . Musalman <[email-masked]>
 
Sent: Wednesday, October 7, 2020 5:37 AM 
To: Escalations Dxbteam <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Nikhil Bishnoi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]> 
Subject: Status for order id 6226979545 not changed to NDR - Refund not processed 
Importance: High 

 

   

External email sender, please take precaution.

 

 
 Hi Team, 

 

   

 
 Kindly assist us to process the refund for the order #622697954 tracking ID: CRDSAL0071808820. 

 
 
 The order status on Fareye is undelivered and as per SaudiPost website the status is Return to Origin. Kindly check the attachment. 

 

   

 
 Regards, 

 
 
 Fauzan 

 

   

 

 
 
From:
"Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>,
 "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 04:12:47 
Subject: Status for order id 6226979545 not changed to NDR - Refund not processed

 

   

 

 Hi Team, 

 

 
 
 With regards to order ID 6226979545, the order was NDR as per the online tracking on Saudi Post. The same was escalated to lmg.oms & Vijay mandal on Oct 03 to update
 the status as NDR, but no response received. 

 

 
 
 The customer is chasing us for the refund. 

 

 
 
 Kindly assist. 

 

 
 
 Regards, 

 
 
 Nikhil. 

 

  

 

 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the
 original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have
 received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any
 delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com