Subject: Re: Arabic Language Test - HAMZAH ABDULRAHMAN ALNAAMANI
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Wed, 7 Oct 2020 01:25:47 -0700 (MST)

Hi Harpreet, 

The candidate is native 
the overall evaluation is 9/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Tuesday, October 6, 2020 11:25:47 AM 
Subject: Fwd: Arabic Language Test - HAMZAH ABDULRAHMAN ALNAAMANI 

Hi Team, 

Please evaluate the test internally 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 6 Oct, 2020, at 00:10, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	HAMZAH ABDULRAHMAN ALNAAMANI / (+91) 8008294602 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Sir, I would like to inform you that there has been a mistake from my end. Due to the high number of orders, I have provided the delivery boy with a wrong address, so if you can wait another 30 minutes, I assure you that your meal will be at your address on time. I also want to say that we are sorry for the delay and we will try our best to meet your expectations of our services. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	My name is Hamza Al-nomani. I am from Yemen.I traveled to India after I got admission from high minestry of education in Yemen to do my bachelor degree in Jawaherlal Nehru Technological Hyderabad department of Mechanical engineering. After my graduation I worked as a freelance translator for those whom are of Arabic background, who came to India for the seek of trade and get treatment, Also I worked on call center at United spirit company for 3 months.Right now I am doing my MBA course . 
My hoppy to spend my time in reading and playing football . I was my team leader for my project . 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	في خدمة العملاء الجيدة ، ربما بالكاد تحافظ على رضا عملائك ؛ أما بالنسبه في خدمة العملاء الرائعة ، فأنت لا تحافظ على رضاهم فحسب - بل تحافظ على ولائهم وثقتهم أيضًا. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	اتكلم لغتين (العربيه , الانجليزيه 
بديهي ولدي قدره عاليه في الإقناع والتحدث مع الاخرين 
اجيد استخدام الكمبيوتر والكتابه 
اتحمل ضغط العمل واواكب معه جيدا 
لدي خبره سابقه بمجال التسويق 
شخص نشيط واحب العمل 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	عندما اتيت من موطني اليمن عام 2014 وصلت إلى الهند مدينه حيدر اباد وكان الجو رائعا وعندها قمت بزياره معالم تاريخيه مثل تشارمنار وقمت بزياره العديد من المناطق التاريخيه والتي تحتوي على قلاع قديمه واستمتعت بمشاهدتها وأخذ الصور وسطها وأكثر ما أحببت بهذه المدينه هو اكلها اللذيذ والمتنوع وشعبها الطيب . وقد أكملت دراسه البكالوريوس في نفس المدينه وقد كانت الدراسه فيها صعبه ولكن تحقق حلمي ونجحت بمعدل رائع. واكثر ما شدني إلى هذه المدينه هو تعايش الناس فيها مع اختلافات الأديان والتقاليد الاجتماعية ولكنهم كانوا يعيشون بشكل طبيعي جدا ورائع . حيدر اباد هذه المدينه الي اعتبرها موطني الآخر صراحه فقد عشت فيها لأكثر من خمس سنوات وكانت هذه السنين مليئه بالمغامرات الممتعه وواجهت كثير من المطبات التي تعديتها وتعلمت منها الكثير في حياتي . وكنت مهتم جدا بالاعياد التي يقيمونها في حيدر اباد والاحتفالات الرائعه والتي كنت استمتع بكل لحظه فيها . احب موطني حيدر اباد