Subject: Customer complaining that for Order ID 6202797609, he was charged twice
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Tue, 6 Oct 2020 18:40:53 -0700 (MST)

Hi Malik, 

Kindly assist us in below case. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 03:11:39 
Subject: Customer complaining that for Order ID 6202797609, he was charged twice 

Hi Team, 

With regards to Order ID 6202797609, the customer is complaining that he was charged twice for the order, once from Sadad and the other by card. The card order was placed successfully under the above mentioned order number. But, the SADAD payment was not placed and his account was debited. 

The transaction ID for SADAD is P1000000000004754703 and the customer's bank account details are: 

Name: KHAN AFZAL 
Bank: SABB 
Branch: Makkah Road 
Account: 026371526001 
IBAN: SA35450000000263715260 
Type of account: Current 

Kindly assist. 

Regards, 
Nikhil.