Subject: Status for order id 6226979545 not changed to NDR - Refund not processed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 6 Oct 2020 18:36:32 -0700 (MST)

Hi Team, 

Kindly assist us to process the refund for the order # 622697954 tracking ID: CRDSAL0071808820 . 
The order status on Fareye is undelivered and as per SaudiPost website the status is Return to Origin. Kindly check the attachment. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Wednesday, 7 October, 2020 04:12:47 
Subject: Status for order id 6226979545 not changed to NDR - Refund not processed 

Hi Team, 

With regards to order ID 6226979545, the order was NDR as per the online tracking on Saudi Post. The same was escalated to lmg.oms & Vijay mandal on Oct 03 to update the status as NDR, but no response received. 

The customer is chasing us for the refund. 

Kindly assist. 

Regards, 
Nikhil.