Subject: FW: Online Refund Issue
From: Mohamed Nagy <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Malik Ismail <[email-masked]>, Saad Alonaizi <[email-masked]>
Date: Tue, 6 Oct 2020 13:17:27 +0000

Dear Team,

Kindly send the voucher to the customer,

Regards,
Mohamed Nagy

From: Mohammed Ahmed <[email-masked]>
Sent: Tuesday, October 6, 2020 5:13 PM
To: Namrita Kanjani <[email-masked]>; Ron Thomas <[email-masked]>; Mohamed Nagy <[email-masked]>; [email-masked]; Raveen Sethupathy <[email-masked]>; Julius Rodrigues <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Jessie Caparas <[email-masked]>; Malik Ismail <[email-masked]>; Ansh Kapur <[email-masked]>; Salman Mamajiwala <[email-masked]>
Subject: Re: Online Refund Issue

Dear Max Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: U30-1275-3FGN-2LD3-8|Start Date: 06.10.2020 00:00:00|End Date: 06.01.2021 00:00:00

Type: Serial Voucher|Concept: MAX|Territory: KSA|Checkout Site: N/A

Value: 96.83 SAR|Minimum Threshold Value: 97 SAR|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,

Mohammed Zeeshan Ahmed
E-Commerce Content Merchandiser
Web Team | Landmark Group

From: Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, October 6, 2020 at 4:53 PM
To: Ron Thomas <[email-masked]<mailto:[email-masked]>>, Mohamed Nagy <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Mohammed Ahmed <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online Refund Issue

@Mohammed Ahmed<mailto:[email-masked]>

Regards,
--
Namrita Kanjani
E-Commerce Content Merchandiser
Web Team | Landmark Group
w: webteam.com
t: +97145172143

From: Ron Thomas <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, October 6, 2020 at 3:10 PM
To: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>, "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online Refund Issue

Fyi @Namrita Kanjani<mailto:[email-masked]>

Regards,
Ron Thomas
Web Team | Landmark Group
T: +97145172134

From: Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Date: Sunday, October 4, 2020 at 1:47 PM
To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Malik Ismail <[email-masked]<mailto:[email-masked]>>
Subject: FW: Online Refund Issue

Dear All,

Kindly issue an online Voucher for MAX for SAR 96.83, Validity 3 Month and threshold of AED 97, Territory KSA

Regards,

Mohamed Nagy

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 30, 2020 7:26 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Malik Ismail <[email-masked]<mailto:[email-masked]>>; Mohamed Nagy <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manoj Gahlot <[email-masked]<mailto:[email-masked]>>; Max Rastanura <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Refund Issue

Hi @Abhilash Kuttalam<mailto:[email-masked]>

We can’t put the remaining amount in customer’s my credit.

It can be issued as a refund voucher which can be utilized online only.

@Mohamed Nagy<mailto:[email-masked]> please request a voucher to content for this and make it valid for 3 months.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 5:38 PM
To: Malik Ismail <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Manoj Gahlot <[email-masked]<mailto:[email-masked]>>; Max Rastanura <[email-masked]<mailto:[email-masked]>>
Subject: FW: Online Refund Issue

Dear Jessie,
Please Help in crediting the remaining amount to customer’s my credit.

Regards,
Abhi

From: Max Rastanura <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 29, 2020 4:02 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Subject: Online Refund Issue

Dear Abhilash,

Greetings!

Please find the below details of one customer online credit note which the amount was not utilized fully during the purchase:

Credit Note#: 6207354916-24030575-38865-95266
Date: 2020-07-25
Amt.: 96.83
CM No.: 602721082630
Store Code: 60272
Order No.: 6205176296

Customer dialed the toll free number of customer service and he was advised to revert to us in store.

Please support us in this issue as customer is loyal and approached us for help.

For any further assistance or clarification, please feel free to contact me.

Regards!

[signature_2132547344]
Louay A. Aljheni
Store Manager
Max Rastanura (60272)
Mob: +966 59 480 0024
Tel: +966 13 510 4829 | Ext : 5565

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