Subject: RE: Online Return
From: Akshay Berry <[email-masked]>
To: Gito Varghese <[email-masked]>, seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>
Cc: Raveen Sethupathy <[email-masked]>, Ansh Kapur <[email-masked]>, Escalations Dxbteam <[email-masked]>, Sachin Maheshwari <[email-masked]>
Date: Tue, 6 Oct 2020 07:17:29 +0000

Thanks @Gito Varghese<mailto:[email-masked]>.

@seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @Apoorv Joshi<mailto:[email-masked]> Please share the voucher with the customer again and confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Gito Varghese <[email-masked]>
Sent: Tuesday, October 6, 2020 10:30 AM
To: Akshay Berry <[email-masked]>
Cc: Raveen Sethupathy <[email-masked]>; Ansh Kapur <[email-masked]>; Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: Online Return

Done.

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Tuesday, October 6, 2020 at 10:17 AM
To: Gito Varghese <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Ansh Kapur <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return

Hi Gito,

Reminder.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Akshay Berry
Sent: Monday, October 5, 2020 10:10 AM
To: Gito Varghese <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Ansh Kapur <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return

Hi Gito,

Please extend the voucher validity for 1 month starting today as customer claims that he has not received the voucher.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Gito Varghese <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 5:47 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>; Ansh Kapur <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online Return

Dear Babyshop Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: V46-44ZG-BC28-3WW9-B|Start Date: 03.09.2020 00:00:00|End Date: 03.10.2020 00:00:00

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 112.50 AED|Minimum Threshold Value: 115 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,
Gito Varghese
Digital Marketing Coordinator
Web Team | Landmark Group
T: +97145172153

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Date: Thursday, September 3, 2020 at 4:59 PM
To: Gito Varghese <[email-masked]<mailto:[email-masked]>>
Cc: Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>, Ansh Kapur <[email-masked]<mailto:[email-masked]>>, Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: FW: Online Return

Hi Gito,

Please issue a manual refund voucher for order# 9753556368 AED 112.50 valid for one month threshold AED 115 for BS items only.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Bsu Sky <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 3, 2020 4:48 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mary Pana <[email-masked]<mailto:[email-masked]>>
Cc: Bsu Wml <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Moazzam Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online Return
Importance: High

Dear Mr.sachin,

Please check, customer call me now still did not receive the voucher
Kindly update us and call the customer

Customer no-: 0566868522

Thanks & Regards,
Zahran

Babyshop | Cp Sky Garden |

P.O. Box 52623 | Dubai, United Arab Emirates |

Board: +9714 351 5504|Store  Mob: +97155 9677518|Store Head Mob:+971559677456|

E-mail: [email-masked]<mailto:[email-masked]> | www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C76a188c98ad646944c9d08d869c13540%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637375625831176297&sdata=gUR3AuAJ6XplpMvH1%2F3LuNbVjaZ6b20i%2FZzrx38vfo4%3D&reserved=0>

________________________________
From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 4:29 PM
To: Bsu Sky <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Mary Pana <[email-masked]<mailto:[email-masked]>>
Cc: Bsu Wml <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Moazzam Khan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return

Hi @Mary Pana<mailto:[email-masked]>, customer bought it for Aed 112.50. however the current price is lower then purchased price & in such cases, POS will not allow to change price on Return without invoice.

We can issue a direct GV to customer for his/her next shopping.

Pls take the item from customer & send it to warehouse (no system scan required).

Hi @Jessie Caparas<mailto:[email-masked]> , @Akshay Berry<mailto:[email-masked]>, pls issue a GV of Aed 112.50 (valid for one month) to customer.

Regards,

Sachin Kumar

Assistant Manager - Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C76a188c98ad646944c9d08d869c13540%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637375625831176297&sdata=gUR3AuAJ6XplpMvH1%2F3LuNbVjaZ6b20i%2FZzrx38vfo4%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C76a188c98ad646944c9d08d869c13540%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637375625831186291&sdata=gIU2q%2FcGY4u1XjcRfwRV4wiNo1St%2FqgYEh0EX3PSOlI%3D&reserved=0>

From: Bsu Sky <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 4:09 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Bsu Wml <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Moazzam Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Online Return

Dear Akshay,

Please check, when we are retrieving the Order number 9753556368, its showing 65 AED in POS. Can u check what is the reason? We cant change the price from our end.

Thanks & Regards,

Zahran

Babyshop | Cp Sky Garden |

P.O. Box 52623 | Dubai, United Arab Emirates |

Board: +9714 351 5504|Store  Mob: +97155 9677518|Store Head Mob:+971559677456|

E-mail: [email-masked]<mailto:[email-masked]> | www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C76a188c98ad646944c9d08d869c13540%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637375625831186291&sdata=WzORbw56%2FQ%2BGwCwfO8WVjwQJvHt0TB3dQwyQA7bhkmQ%3D&reserved=0>

________________________________

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 2:50 PM
To: Bsu Sky <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Bsu Wml <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return

Hi Zahran,

The customer paid AED 112.50 after discount for this order. However, the original price was AED 125.

Regards,

Akshay Berry

Email: [email-masked]<mailto:[email-masked]>

T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, August 24, 2020 10:46 AM
To: Bsu Sky <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: Bsu Wml <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: Online Return

@Akshay Berry<mailto:[email-masked]>

Please check and revert.

From: Bsu Sky <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, August 22, 2020 3:26 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Bsu Wml <[email-masked]<mailto:[email-masked]>>
Subject: Online Return

Dear Sir,

Kindly check below customer details,

Customer bought the school bag before the lock down, customer want to exchange the bag because of one-year warranty,

We want to know what the price is they bought, POS showing discount price we cannot change the price

Order Number -9753556368

Customer Number - 0566868522

Thanks & Regards,
Zahran

Babyshop | Cp Sky Garden |

P.O. Box 52623 | Dubai, United Arab Emirates |

Board: +9714 351 5504|Store  Mob: +97155 9677518|Store Head Mob:+971559677456|

E-mail: [email-masked]<mailto:[email-masked]> | www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CAkshay.Berry1%40landmarkgroup.com%7C76a188c98ad646944c9d08d869c13540%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637375625831196284&sdata=JCyhOPldxUKUej4ca4sFgMLsmLO5nf7FqiBAmXW6QNE%3D&reserved=0>

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