Subject: Re: MAX Egypt chat.
From: Seeta Seeta <[email-masked]>
To: Mohmoud Elsayed <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Saurabh <[email-masked]>, malik ismail <[email-masked]>, jessie caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Mustehsan Siddiqui <[email-masked]>, Mohd Imran <[email-masked]>
Date: Mon, 5 Oct 2020 05:17:01 -0700 (MST)

Hi Mohmoud, 

From tomorrow we are going to work in 24*7 shift. In the night shift we have 8 agents. 

If we need to add more agents in the night shift, please let me know so I can prepare the roster acordingly. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mustehsan Siddiqui" <[email-masked]> 
To: "Mohmoud Elsayed" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Saurabh" <[email-masked]> 
Cc: "malik ismail" <[email-masked]>, "jessie caparas" <[email-masked]>, "Mohammad Shababe Quamar" <[email-masked]> 
Sent: Monday, October 5, 2020 3:32:22 PM 
Subject: Re: MAX Egypt chat. 

+ [ mailto:[email-masked] | 
@Saurabh Dadu ] 

Regards, 

Mustehsan Siddiqui 

From: Mahmoud Emadeldin Mahmoud Elsayed <[email-masked]> 
Date: Monday, 5 October 2020 at 1:58 PM 
To: "seeta.seeta" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]> 
Cc: Mustehsan Siddiqui <[email-masked]>, Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>, Mohammad Shababe Quamar <[email-masked]>, Malik Ismail <[email-masked]> 
Subject: MAX Egypt chat. 

Hi team, 

Since Egypt max toll-free number are down, we will update Freshchat widget on homepage 24*7. 

Hence, chat volume expected to increase moving forward. 

Please confirm, how many agents are available in night shift ? 

Regards , 

Mahmoud Emad 

Implementation Lead 

Customer Support, WEB TEAM. 

Landmark Tower, Dubai Marina, Dubai 

Contact Number+971-4-517-2094 

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