Subject: Re: On Validation Cancelled "8395148544 & 8395148597"
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Akshay Berry <[email-masked]>, Rashid Gafoor Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, anju john <[email-masked]>, harish thakor <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Sun, 4 Oct 2020 05:26:31 -0700 (MST)

Hi Rashid, 

Kindly update us on below case, customer is chasing us on daily basis. 

Regards, 
Fauzan 

From: "Akshay Berry" <[email-masked]> 
To: "Rashid Gafoor Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "anju john" <[email-masked]>, "harish thakor" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 21 September, 2020 17:20:12 
Subject: RE: On Validation Cancelled "8395148544 & 8395148597" 

Hi Rashid, 

Any update on this? 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Wednesday, September 2, 2020 12:07 PM 
To: Rashid Gafoor Kaskar <[email-masked]>; [email-masked] 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Anju John <[email-masked]>; Harish Thakor <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: On Validation Cancelled "8395148544 & 8395148597" 

External email sender, please take precaution. 

Hi Team, 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 29 August, 2020 15:18:36 
Subject: On Validation Cancelled "8395148544 & 8395148597" 

Hi Team 

Problem Statement : On Validation Cancelled Pending 

Ticket id : 1344053 

Customer Email ID : [ mailto:[email-masked] | [email-masked] ] 

Order ID: 8395148544 & 8395148597 

Order Date: August 01, 2020 

Order Status: ON_VALIDATION_CANCELLED 

Display Order Status : Pending 

Total Price : KWD 32.88 

Issue Description : The payment has been done but the order was stuck on validation. The system tried to process the order again but it also failed and pending on validation. 

The amount has not been refunded to the customer until now. 

PFA the attached screenshots shared by the customer. 

Assistance required : We request you to look into this and close the issue. 

Best Regards, 

Abhishek Sisodia 

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