Subject: Re: Arabic Language Test - Fras Abdulbary
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Sat, 3 Oct 2020 02:17:53 -0700 (MST)

Hi Harpreet, 

The candidate is native, 
the overall evaluation is 9/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Friday, October 2, 2020 7:20:21 PM 
Subject: Fwd: Arabic Language Test - Fras Abdulbary 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 2 Oct, 2020, at 14:57, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Fras Abdulbary / (91) 8209275003 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	At the beginning, I will apologize for this problem to the customer and offer him all my apologies and also try to absorb his anger ....after that I will contact the delivery man and tell him about the mistake that occurred and ask him about his exact location, If his location is close to the customer’s address, I will ask him to go to him immediately And in the event that it is far from the customer’s address, I will cancel the order .. then I will return to the customer and offer him my apologies for the delay again.I will present to him some of the existing offers and try to draw his attention to new types, and then I will take his request again and make sure of the correct address and try to deliver the order to him as soon as possible 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am fras Abdulbary , i am from yemen, 25 years old .. l have completed my bachelor's in Jaipur /India (petroleum engineering) 2018_2019 
I have studied MS office in October /2018 
I was working with Wagabat application for fast food delivery in yemen for 8 months 
A first aid course in /2020 
A course in human development/ 2020 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من وجهه نظري العملاء المميزون هم أولئك الذين يقدمون دخلًا طويل الأجل للشركة. من المهم جدًا أن تجعل عميلًا متميزًا كعميل مخلص لك لأن له تأثيرًا وتأثيرًا أكبر في السوق مما يمكن أن يساعدك في زيادة المبيعات 
العميل المييز هو العميل المواظب على استجرار السلعة اما العميل غير مميز يستجر السلعة احيانا 
العميل المميز مواظب على تسديد التزاماته 
العميل المميز له امتيازات حسم مختلفة 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	1/اشتغلت مسبقا في هذا المجال 
2/تحملي لضغط العمل وساعات العامل المتواصله 
3/قدرتي على التواصل مع العرب باللغه العربيه والاجانب باللغه الانجليزيه 
4/الصبر على اساءه العميل ان حدثت 
5/قدرتي على امتصاص غضب العميل والسيطره على الموقف 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد زرت العديد من الدول العربيه والاجنبيه على سبيل المثال لقد زرت جمهوريه مصر وتعرفت على الحضاره الفرعونه وعظامتها من حيث بناء الاهرامات وتاريخ 
الفراعنهه ..كما اني زرت جمهوريه السودان وفي السودان ادركت ان الشعب السوداني شعب لطيف في تعامله زرت في السودان نهر النيل وكانت الاجزاء رائعه في المساء ..اما بالنسبه للدول الاجنبيه لقد زرت ماليزيا واندهشت عند زيارتي لها بالتحضر والعمران في المباني والطرقات والنظام ونظافه ..ماليزا دوله جميله جدا وارغب في زيارتها مره اخرى ..