Subject: Collection pending since Sept 07 - Order ID 9600639639
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: [email-masked]
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 3 Oct 2020 01:17:47 -0700 (MST)

Hi Team, 

Kindly arrange a collection for the below tracking ID. Customer is chasing us. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 3 October, 2020 11:33:01 
Subject: Collection pending since Sept 07 - Order ID 9600639639 

Dear Team, 

Kindly assist as the collection is pending since Sept 07. Escalated twice but still the collection is pending. 

Problem Statement: Late Collection 
Order Date : 31 Aug 2020 
Order ID: 9600639639 
Return Tracking ID: RP0907001526 
RMA: 43395225 
Assistance Required: Need urgent delivery 

Issue Description: Customer raised a return request on Sept 07 and the collection is pending since then. 

The customer is with us since Oct'18 and has completed 15 transactions with us. 

Kindly assist. 

Regards, 
Nikhil.