Subject: Re: refund issue case ID: 1485111
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sat, 3 Oct 2020 00:14:34 -0700 (MST)

Hi team 
here is attachment . 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Saturday, 3 October, 2020 12:42:08 
Subject: refund issue case ID: 1485111 

Problem Statement: Refund Not Processed 
Order Date : 2020/7/27 
amount : 28.140 Kwd 
Assistance Required: Need refund for customer. 

the customer is claiming that his money got deducted but order not placed 
he shared bank sms of money deduction with us 
i escalated to kwait finance team but there was no response 

please do needful. 

Best regards 
Ammar Asif