Subject: Knet Refund issue - 8398989878
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Rashid Gafoor Kaskar <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Shivani Rani <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, harish thakor <[email-masked]>, anju john <[email-masked]>
Date: Fri, 2 Oct 2020 07:15:41 -0700 (MST)

Hi Rashid, 

Kindly assist us to process the Knet ticket: 03636004 for order. 8398989878 
customer reported that the amount has been deducted from her bank account under Transaction Id: 023650016962 . 

Regards. 
Fauzan 

From: "Shivani Rani" <[email-masked]> 
To: "Fauzan Ahmad, Musalman" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 2 October, 2020 15:29:47 
Subject: Knet Refund issue - 8398989878 

Hi Team, 

Ticket no: 1463583 
Hybris Ticket Id: 03636004 

Problem Statement: Knet Refund issue 
Order Date : Aug 23, 2020 
Order ID: 8398989878 
Transaction Id: 023650016962 
Assistance Required: Need urgent refund 

Issue Description: The customer tried to placed an order which was on validation cancelled. However, customer reported that the amount has been deducted from her bank account. 

I have created the hybris ticket and request you to please check and advice. 

Thank you for your help! 

Regards, 
Shivani