Subject: 6218984548 // Refund Not Processed
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, M Ataullah <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Fri, 2 Oct 2020 06:45:13 -0700 (MST)

Hi Jessie, 

Kindly help us to process the refund for the below case. 
Order: 6218984548 
Order Date: Aug 26, 2020 
RMA: 46179771400 
as we created child ticket but we did not get any update. 
The item has been returned under AWB: 46179771400 and the total value is SAR66.12. 

Thank you for your help. 

Regards, 
Fauzan 

From: "M Ataullah" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Friday, 2 October, 2020 17:41:45 
Subject: 6218984548 // Refund Not Processed 

Hi Team, 

Problem Statement: Refund Not Processed 

Order Date : Aug 26, 2020 

Order ID: 6218984548 
Return Tracking ID: 46179771400 
Assistance Required: Need urgent process the RMA 1000004947 

Issue Description: Customer raised a return request for 1 item and as per customer she/he handed over the item to the courier team. 

As per tracking ID it has been received from our end, so kindly do the QC process for the below RMA. 

Regards, 
Ataullah