Subject: Re: Arabic Language Test - Ali Ibraheem
From: Shakeeb Arsalan <[email-masked]>
To: "Fauzan Ahmad, Musalman" <[email-masked]>
Cc: HR Livesalesman <[email-masked]>, Deeksha Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 1 Oct 2020 07:22:32 -0700 (MST)

Hi Harpreet, 

I spoke with this candidate, he is Native 
rating 9/10 

Regards 
Shakeeb 

From: "Fauzan Ahmad, Musalman" <[email-masked]> 
To: "HR Livesalesman" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, October 1, 2020 7:00:16 PM 
Subject: Re: Arabic Language Test - Ali Ibraheem 

Hi Harpreet, 

The candidate is native and i evaluate for written test 9 out of 10 
I tried to call him but the number is invalid. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Thursday, 1 October, 2020 16:11:45 
Subject: Fwd: Arabic Language Test - Ali Ibraheem 

Hi Team, 

Please evaluate the test internally. 
Both Written and Spoken evaluation is required. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 1 Oct, 2020, at 14:54, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Ali Ibraheem / (+91) 9560831028 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Ask him to calm down and tell him that his request will be up to him within ten minutes 
I try to correct the situation 
If not, I will ask for help from the employee responsible for me 
And I try not to repeat this mistake 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	At first I want to talk about my personality 
I am a person who like to deal with people as I am very good. My friends tell me that it is comfortable to talk to me as I sometimes help my friends with a lot of their problems. 
I like to play sports and I am good at boxing 
I am studying pharmacy now at Jamia hamdard 
From a professional point of view 
I am good at using computers and previously worked in my country at exhibition for selling electrical appliances 
I also have experience in dealing with customers 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	حسب وجهة نظري بين خدمة العملاء الجيدة والرائعه،ان خدمة العملاء الجيدة تتيح للعميل ان يحصل على ما يريد و ربما يفكر ان يعيد الطلب لاشياء اخرى من نفس المكان 
اما خدمة العملاء الرائعه تشعر العميل براحة نفسية عندما يتكلم معنا كما انه سوف يطلب عدة طلبات وعدة منتجات من عندنا لانه يكون في اتم الاريحية عندما يتلقى معاملة رائعه وهذا ما يجعلة يريد التعامل معنا في المرات القادمة. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لانني واثق كما لديي خبرة سابقة بأنني اجيد التعامل مع الزبائن بشكل كبير وفي المرات السابقة لتعاملي مع الزبائن لم اخسر اي زبون ولم يكن الا راضيا من تعامله معي،كما اني اجيد بشكل كبير التكلم مع الناس وحل مشاكلهم ان استطعت عليها. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	مدينة دلهي هي من اجمل المدن التي سافرت اليها،منذ ان دخلت اليها وانا اشعر براحه لان الناس هنا طيبون والتعامل معهم رائع جدا لانهم يحبون الناس والاخص اني رأيتهم يحبون العرب بشكل كبير ويروننا شيئا غريبا ويريدون التكلم معنا كما ان الطعام والمشروب هنا في دلهي والهند بشكل عام لزيز وارائه من وقت الى اخر رائع لكنه في بعض الاحيان يكون حار جدا لم استطع تقبل بعض انواع الطعام ولكن مع مرور الوقت اعتد علية ولاسيما اني اصبحت احب الطعام الحار ومعظم الاكلات الشعبية التي لم اكن احبها اصبحت اراها رائعه ولزيزة جدا كما ان الدراسة هنا في دلهي رائعه من ناحية اني ادرس الفرع الاحبة ومن ناحية اخرى اطور مهاراتي في اللغه الإنكليزية واكون صداقات جديدة ورائعه لانني وكما قلت سابقا ب ان الهنود صداقتهم رائعه كما انهم صادقون في التعامل ولا يكرهون الناس زفي النهاية دلهي مدينة جميلة جدا واشعر انني عندما انتهي منها واكون عائد الى بلدي سوف احزن كثيرا على فراقها.