Subject: Fwd: Arabic Language Test - Mohammad Zahid
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 29 Sep 2020 23:31:39 -0700 (MST)

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 29 Sep, 2020, at 18:19, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Mohammad Zahid / (+91) 7348005515 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	1st of all I'll do an apology for what he troubled and I'll manage the situation by saying that his address has been changed automatically due to system error and try to make him calm down. It's a bad impression so definitely it would create a negative impact so I'll give him a discount for his order (the discount would be according to the situation) after discussing it with the supervisor and I'll take care of this order specially this time and will turn this negative impression into positive. 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I'm Mohammad Zahid from Azamgarh UP 
I done my graduation in Urdu and diploma in Arabic from Jamia Millia Islamia in 2018, and advanced diploma in Arabic from St. Stephen College in 2020. 
I have almost two years experience in Arabic department, 6 month as a translator in Human Transcript and around 20 month as senior executive in Aegis Customer service prv. Lmt. 
I have 4 sisters. My dad is a small businessman of Banarsi Sarees while my mom is a housewife. 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	هناك فرق و اختلاف بين حسن، خير و بين افضل. 
مثلا إن تفعل شيئا كمال هو يريد و حسب روحه فهذا حسن و خير. 
و لكن إن تفعله بأكثر ما يجيب فهذا أفضل. 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	كما قلت أولا في تعريفي أني شغلت في ايجس. أولا كنت أشتغل مع اللذين يساعدون الزبائن بالاتصالات و لكن بعد قليل كنت انتقلت في قسم الشكوى. فنظرا إلى سأكون أفضل. 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	حينما كنت ذهبت إلى مدينة دلهي فقلت في ذهني كيف هذه المدينة، ليس هناك طرق واسعة و ميدان كثير فكيف سألك هنا. لذلك كنت أسكن بمدينة لكناو قبل ذلك. و لكن بمرور الزمن كنت عاديا لهذه المدينة و الآن أعتقد أن مدينة دلهي أفضل مدينة لطلاب و للذين ينظرون إلى أعلى حياتهم المهنية. إن تريد التعليم فهناك جامعات ممتازة. و إن تريد أفضل حياتك المهنية فهناك شركات. و مع ذلك ستجد بمدينة دلهي آثار قديمة مثل المسجد الجامع و القلعة الحمراء و كذلك قبر همايون. و هناك ايضا يمكن لك أن تشاهد منارة قطب. 
و يزعجك ازدحام المرور فستجد حل جميل عن هذه المشكلة و هو نظام مترو. 
يعني أعجبتني هذه المدينة بكل نوع من الأنواع.