Subject: Re: Arabic Language Test - Adeel Akhter
From: Shakeeb Arsalan <[email-masked]>
To: HR Livesalesman <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, Saurabh Dadu <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Tue, 29 Sep 2020 01:51:30 -0700 (MST)

Hi Harpeet, 

the first answer had been copied, 
the Written Arabick in the nex 2 answers is good, i checked his spoken as well. 
the overall evaluation is 7.5/10 

Regards 
Shakeeb 

From: "HR Livesalesman" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "Saurabh Dadu" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Monday, September 28, 2020 11:17:37 AM 
Subject: Fwd: Arabic Language Test - Adeel Akhter 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 28 Sep, 2020, at 02:54, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Adeel Akhter / (+91) 8587097268 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	First of all, I would ask him to accept my sincere apology for the mistake. 
Then I would assure him that the company would look into this matter and take the necessary action to prevent the occurrence of such an error in future. 
I would also request him to accept the pizza free due to the delay he faced because of my mistake. 
I would also tell him that the company has put him on priority list, so he would receive our services as quickly as possible. 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I am 25 year old. 
I have two brothers and mother in my faimily. 
I completed Secondary and Higher Secondary education from Nadwa college Lucknow. 
In 2016 I joined the certificate course in Modern Arabic Language. 
In 2017 I got the admission in B.A.(Hons) in Arabic Language. 
Along with my graduation i did a one year advanced Diploma too in Modern Arabic Language and Translation. 
I had work for one in the field of medical tourism as an interpreter and and handled the clients of Middle East countries in well reputed hospitals. 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من وجهة نظري. الغرق الفرق الرئيسي بين خدمة العملاء الجيدة و خدمة العملاء الرائعة، هو أنك في الخدمة الجيدة تقدم الخدمة اللتي يحتاجها العميل، ولكن في الخدمة الرائعة تقدم أكثر ما يحتاجه العميل وهكذا تفتح قلوب العميل والزبون وتجعله وفيئا للشركة. والشيء الآخر الذي يميز بين خدمة العملاء الجيدة والمتميزة هو حل المشكلات 
.في المحاولة الأولى 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	.لدي خبرة في كيفية التعامل مع العملاء وإسعادهم 
.لدي الصبر المطلوب للاستماع إلى المشكلة وحلها بسرعة 
أنا رجل مؤدب للغاية وأعتقد أن هذا جانب 
.رئيسي لخدمةالعملاء 
. .أتحظى بمهارات قوية و فعالة في مجال الإتصال 
.الميل إلى السعي لتحقيق الكمال ، وأحيانًا بأي ثمن 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لكناو هي عاصمة ولاية أوترا براديش والمركز المعماري 
لشمال الهند، تشتهر المدينة نفسها بالعديد من جوانب ثقافتها الغنية ، من الموسيقى والشعر والتطريز إلى .التكنولوجيا والتمويل والأدوية. ومن المعروف أيضا باسم مدينة نواب. وتشتهر المدينة بالآثار الإسلامية مثل إمام باره الكبير. 
تم بناء لإمامبارا الكبير في عام 1784 على يد آصف 
. الدولة ، رابع نواب أود 
وتحتوي على مسجد والعديد من الساحات والمداخل 
ويوجد في هذه المدينة حديقة الحيوانات الكبيرة، وتعد حديقة حيوانات لكناو واحدة من مناطق الجذب السياحي 
الرئيسية في المدينة، وهي موطن لـ 447 من الحيوانات 
.الثدييات و 348 طائرًا و 57 من الزواحف.و هكذا توجد في هذه المدينة الحدائق الكثيرة منها حديقة جانيشور ميشرا حديقة جانشوار ميشرا هي أكبر حديقة في آسيا في 
. لكناو. التي تبلغ مساحتها حوالي 376 فدان 
.