Subject: Re: A/C debited - Unable to track the customer's account
From: Shakeeb Arsalan <[email-masked]>
To: Rashid Kaskar <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Nikhil Bishnoi <[email-masked]>, escalations dxbteam <[email-masked]>, Harish thakor <[email-masked]>, anju john <[email-masked]>
Date: Tue, 29 Sep 2020 00:20:42 -0700 (MST)

Hi Rashid, 

Any update ? 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "Rashid Kaskar" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "Nikhil Bishnoi" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Harish thakor" <[email-masked]>, "anju john" <[email-masked]> 
Sent: Monday, September 14, 2020 9:28:27 PM 
Subject: Re: A/C debited - Unable to track the customer's account 

Hi Rashid 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Sunday, September 13, 2020 9:25:49 PM 
Subject: A/C debited - Unable to track the customer's account 

Dear team, 
With regards to Ticket ID 1470415, the customer is complaining that his account was debited on Aug 15 but the order was not placed successfully. Unable to find customer's details with the email id mentioned. 

The debited amount is KWD 9.22, on Aug 15, under transaction ID 022845014732. 

Customer's email ID: [ mailto:[email-masked] | [email-masked] ] 

The attached image is for the debit confirmation received by the customer. Kindly assist. 

Regards, 
Nikhil.