Subject: RE: Return Processing Request - 9795955448
From: Shatakshi Pandey <[email-masked]>
To: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Mohd Imran <[email-masked]>, Dipesh Regmi <[email-masked]>, Eugene Ocoy <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>, seeta.seeta <[email-masked]>, "Anwar P. Panery" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Escalations Dxbteam <[email-masked]>, Rehan Khan <[email-masked]>
Date: Sun, 27 Sep 2020 17:20:48 +0000

@Jessie Caparas<mailto:[email-masked]> - when was this reverse awb generated - 4603836294 ?

From: Jessie Caparas <[email-masked]>
Sent: Sunday, September 27, 2020 9:16 PM
To: Fauzan Ahmad . Musalman <[email-masked]>; Mohd Imran <[email-masked]>; Dipesh Regmi <[email-masked]>; Eugene Ocoy <[email-masked]>; Shatakshi Pandey <[email-masked]>
Cc: Deepak Damodaran <[email-masked]>; seeta.seeta <[email-masked]>; Anwar P. Panery <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]>; Rehan Khan <[email-masked]>
Subject: RE: Return Processing Request - 9795955448
Importance: High

@Shatakshi Pandey<mailto:[email-masked]>

Please assist on the below.

RMA already scanned as per BI Publisher however RMA published in Hybris is showing as cancelled and we cant recreate RMA.

Customer is threatening to raise the complaint to DED.

These are the items returned and scanned:

This is what is showing in Hybris.

Thank you and Kind Regards,
Jessie Caparas
Email: [email-masked]<mailto:[email-masked]>
T: +97145172087

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 27, 2020 8:45 PM
To: Mohd Imran <[email-masked]<mailto:[email-masked]>>; Dipesh Regmi <[email-masked]<mailto:[email-masked]>>; Eugene Ocoy <[email-masked]<mailto:[email-masked]>>
Cc: Deepak Damodaran <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Anwar P. Panery <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Rehan Khan <[email-masked]<mailto:[email-masked]>>
Subject: Re: Return Processing Request - 9795955448
Importance: High

External email sender, please take precaution.
Hi Team,

Any update on below case, Customer is chasing us on daily basis. And threatening for consumer court.

Regards,
Fauzan

________________________________
From: "Mohd Imran" <[email-masked]<mailto:[email-masked]>>
To: "Eugene Ocoy" <[email-masked]<mailto:[email-masked]>>, "Dipesh Regmi" <[email-masked]<mailto:[email-masked]>>, "deepak damodaran" <[email-masked]<mailto:[email-masked]>>
Cc: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "anwar panery" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, 16 September, 2020 17:41:45
Subject: RE: Return Processing Request - 9795955448

Hi @Eugene Ocoy<mailto:[email-masked]> @Dipesh Regmi<mailto:[email-masked]> @Deepak Damodaran<mailto:[email-masked]>,

Please get this refund processed shipment already delivered on 15th August.

Customer is threatening for consumer court.

AWB # 46035167640
Order # 9795955448
RMA # 43312254

Regards
Imran

From: Apoorv Joshi <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 16, 2020 10:27 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Return Processing Request - 9795955448

External email sender, please take precaution.
Hi Team,

With reference to the order number: 9795955448
AWB: 46035167640

As per the tracking we have already received this order back in warehouse on Aug 15, 2020. Customer contacted us on Aug 11, 2020 and reported that he has received all the wrong items in this order. Please find attached images for the same.

We have asked the conloc team to process the following RMA: 43312254 but no response in over 72 hours. Customer is now threatening for consumer court.

Please assist in closing this case.

Thank you for your help!

Regards,
Apoorv
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