Subject: Manual Refund & and JIRA tickets
From: Shakeeb Arsalan <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Sun, 27 Sep 2020 06:43:57 -0700 (MST)

Hi Team, 

For the interim, please do not raise JIRA tickets for manual refund (in all the scinarios) 

Please do send these cases to us on zimbra and we will loop escalations DXB team - same as how you are doing for refund approvals (you have to mention everything ) 
they will then review and check what will be done to resolve the concern. 

Please note that the full case history and details should be explained when sending the email. 

Regards 
Shakeeb