Subject: Fwd: Arabic Language Test - Dawood Ahmed
From: HR Livesalesman <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Cc: Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Thu, 24 Sep 2020 07:16:02 -0700 (MST)

Hi Team, 

Please evaluate the test internally, Telephonic is also required. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Sep, 2020, at 14:10, Ambika Mehta <[email-masked]> wrote: 

	
	
			Foreign Language Screening Test 
		Name 	Dawood Ahmed / (+91) 8510036125 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Dear ma’am , 

Good Evening, 

I am dawood (order executive) from Pizza Hut delivery service . 

I really apologise for the inconvenience caused due to the wrong address mentioned on the delivery address by mistake. 

That’s why the pizza hasn’t been delivered yet at your place. 

I assure that your pizza will be delivered shortly , could you please inform me the address again. 

I assure you that it will be delivered on time 
If anything more I could assist , please feel free to call me at 1800 100 200. 

Thanks for ordering from Pizza Hut , 
Have a nice day ! 

In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	I would to describe myself as below, 

I am Dawood Ahmed , a resident of Kailash hills , New Delhi. I completed my school education from The Frank Anthony Public School, New Delhi through humanities stream . 

I belong to leather business family and my father is in export business . 

During , my school education alongside , I did certificate course in Arabic Language from Islamic dawah center, Jamia Nagar . 

Everyone have their own passion , my passion led me to pursue BA honours in Arabic language from Jamia Millia Islamia, New Delhi. 

As for experience is concern , I have worked one year for Pelts India export house as an Arabic language Marketing Professional handling their Arab clients from MENA region. 

I have travelled to Saudi Arabia and Egypt staying there for a month . 

A part from that that I have worked as a freelancer for hospitals in Delhi . 

In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	من فكري ان الفرق بين خدمة عملاء جيدة و رائعة انه يكون فيما ان عميل راض تماما 

يجب ان المتصل يفهم كل شيء ماذا يريد العميل و مشكلته 
و قد المتصل يحاول ان يحلل المشكلة العميل بسرعة 

مثالا اذا اي احد يتصلني خلال العمل اول شيء انا سافهم كلامه و ماذا يريده و كيف احلل مشكلاته بسرعة لكي ان الشخص يرضي تماما 

Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	أعتقد انا ساكون رائعا لهذه الوضيفة العمل لان :- 

استطيع ان احلل الاشكالات العملاء 

استطيع ان افهم ماذا انهم يريدون حتي العملاء يرضون تماما منني 

إذا جاء العميل يتحدث في العاميه استطيع ان استحدث بالعاميه معه ايضا لاني اعرف اللهجات اللغة العربية كما لهجة مصريه ، لهجة خليجية ، لهجه ليبيه و عراقيه 

الحمد الله اتحدث اللغة العربية بطلاقة و لا يوجد المشكلة 

Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد اتذكر انني سفرت مكة المكرمة و انه كان الشرف لي من زيارة البيت الله الرحيم و لكل المؤمنين انه حلم للزيارة البيت الله قبل الموت خلال حياتهم ، الحمد الله ان الله اعطاني الشرف الزيارة . انا كنت في مكة المكرمة مع اهلي و ان مكة المركز الاسلام . فكل سنة المسلمين من جميع دول العالم و كل الجنسيات يزورون للحج و العمره 

انه خبرة روحانيه و مثل الحلم انني موجود في هذا المكان المقدس ، اسال الله ان يفضل جميع المسلمين من هذا الشرف 

جزاك الله خيرا لهذا السؤال