Subject: Refund Issue #9794427174
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, Seeta Seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>, M Ataullah <[email-masked]>, Haedar Mohammad <[email-masked]>
Date: Wed, 23 Sep 2020 10:55:49 -0700 (MST)

Hi Malik, 

With reference to order # 9794427174 
RMA: 43279318 

As per hybris the refund has been done from our end on 09 Aug, 2020 . But customer saying that his account & Card has been closed and did not received the refund and insisting us for that. Kindly update us with the refund status and the next step. 

Thank you for your help. 

Regards. 
Fauzan