Subject: Re: Refund approval. 6489526169
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Olm Riyadh <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Malik Ismail <[email-masked]>, Abdulqader Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Wed, 23 Sep 2020 01:13:57 -0700 (MST)

Hi Team, 

Kindly update us on below case its pending since long time. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Malik Ismail" <[email-masked]>, "Olm Riyadh" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Abdulqader Ahmed" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Monday, 21 September, 2020 11:03:16 
Subject: RE: Refund approval. 6489526169 

Hi Seeta, 

This order has been shipped through OLM and not SHIPA. 

Tracking ID FP05111000668 [ mailto:[email-masked] | 
@Olm Riyadh ] please share the POD. 

From: Seeta Seeta <[email-masked]> 
Sent: Sunday, September 20, 2020 5:37 PM 
To: Malik Ismail <[email-masked]>; Jessie Caparas <[email-masked]> 
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Abdulqader Ahmed <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shakeeb Arsalan <[email-masked]> 
Subject: Re: Refund approval. 6489526169 

External email sender, please take precaution. 

Hi Team, 

Need your assistance in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "jessie caparas" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 6 September, 2020 18:30:54 
Subject: Re: Refund approval. 6489526169 

Hi Team 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Abdulqader Ahmed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 4, 2020 2:26:52 AM 
Subject: Re: POD 

Hi Team 

​ 

Problem Statement : Refund approval. 

Ticket id : 983624 

Order Date :Apr 19, 2020 

Order ID: 6489526169 

Tracking id: S000986963523 

Total Price : SAR262.00 

Issue Description : The Customer placed the order on Apr19 2020 and the order was marked as "DELIVERED" and the customer confirmed that he did not received it so i have raised to shipa for POD but no POD has been sent to us . However till now the order not delivered to customer as per to the customer. 

Case history : The customer reached out to us on 30 of July and since then the issue was raised to shipa but no action has been taken. 

Customer's history : The customer is having 1 orders with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

​ 

Thank you for your help! 

Best Regards, 

Abdulqader 

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