Subject: RE: Call Arrangement [Store Purchase]
From: Akshay Berry <[email-masked]>
To: majed mereen <[email-masked]>, Abhilash Kuttalam <[email-masked]>, Mohd Rushdee <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, "Fauzan Ahmad . Musalman" <[email-masked]>, Escalations Dxbteam <[email-masked]>, Alghamdi Mohammed <[email-masked]>, Abhishek Sisodia <[email-masked]>, Max Flamingomall <[email-masked]>
Date: Wed, 23 Sep 2020 07:57:18 +0000

Thanks a lot @majed mereen<mailto:[email-masked]>.

@Apoorv Joshi<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> @seeta.seeta<mailto:[email-masked]> FYA to close the case with regards to ticket# 1290573.

Confirm once done.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: majed mereen <[email-masked]>
Sent: Tuesday, September 22, 2020 7:23 PM
To: Akshay Berry <[email-masked]>; Abhilash Kuttalam <[email-masked]>; Mohd Rushdee <[email-masked]>
Cc: Jessie Caparas <[email-masked]>; Fauzan Ahmad . Musalman <[email-masked]>; Escalations Dxbteam <[email-masked]>; Alghamdi Mohammed <[email-masked]>; seeta.seeta <[email-masked]>; Abhishek Sisodia <[email-masked]>; Apoorv Joshi <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Max Flamingomall <[email-masked]>
Subject: RE: Call Arrangement [Store Purchase]

Dear Akshay,

Kindly for your information GV has been handed over to customer you can close the case.

Thx
Mereen

[signature_2132547344]
Majed Mereen
Area Manager

Western Region - Jeddah
Mob: +966 54 6870069

From: majed mereen
Sent: Tuesday, September 22, 2020 4:31 PM
To: Akshay Berry <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Mohd Rushdee <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Max Flamingomall <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Arrangement [Store Purchase]

Dear Akshay,

I have arrange with customer to meet today in Max Flamingo, once he come and GV handed over to him I will confirm back to you.

Thx
Mereen

[signature_2132547344]
Majed Mereen
Area Manager

Western Region - Jeddah
Mob: +966 54 6870069

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 22, 2020 4:04 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Mohd Rushdee <[email-masked]<mailto:[email-masked]>>; majed mereen <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Max Flamingomall <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Arrangement [Store Purchase]

@majed mereen<mailto:[email-masked]> please confirm if the GV is handed over so we can close the case?

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 3:17 PM
To: Mohd Rushdee <[email-masked]<mailto:[email-masked]>>; majed mereen <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Max Flamingomall <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Arrangement [Store Purchase]

Thanks, @Mohd Rushdee<mailto:[email-masked]> sir.

@majed mereen<mailto:[email-masked]> once the GV in handed over and issue is resolved, please reply to all for confirmation. CS team will close the complaint.

From: Mohd Rushdee <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 1:46 PM
To: majed mereen <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Max Flamingomall <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Arrangement [Store Purchase]

Approved pls go ahead

From: majed mereen <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 12:54 PM
To: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Mohd Rushdee <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Max Flamingomall <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Arrangement [Store Purchase]

Dear Abi,

I have call the customer and apologize from him for the miss understanding, with regards the missing item the customer don’t know the exactly item was added to his transaction he just know only the quantity that he pay for 39 pics but it was only 33 pics which he got it and we can’t go back to CCTV since it’s more than two month already, Mr. Rushdee in reading as agreed to give customer GV with 100sr to solve the issues out and close the complaint.

@Mohd Rushdee<mailto:[email-masked]> please your kind approval to get the GV from store petty cash.

Thx
Mereen

[signature_2132547344]
Majed Mereen
Area Manager

Western Region - Jeddah
Mob: +966 54 6870069

From: Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 10:58 AM
To: majed mereen <[email-masked]<mailto:[email-masked]>>
Cc: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Max Flamingomall <[email-masked]<mailto:[email-masked]>>; Mohd Rushdee <[email-masked]<mailto:[email-masked]>>
Subject: FW: Call Arrangement [Store Purchase]

Dear @majed mereen<mailto:[email-masked]>

Please arrange a callback for this customer. There are missing items.
Customer Contact Number: +966558101457

Kindly reply to all once done.

Regards,
Abhi

From: Akshay Berry <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 9:31 AM
To: Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Abhilash Kuttalam <[email-masked]<mailto:[email-masked]>>; Alghamdi Mohammed <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Arrangement [Store Purchase]

Hi @Abhilash Kuttalam<mailto:[email-masked]>,

Need your assistance here to get this complaint closed for a store purchase.

Regards,
Akshay Berry
Email: [email-masked]<mailto:[email-masked]>
T: +971 4 5172125

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 10:11 AM
To: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Akshay Berry <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: RE: Call Arrangement [Store Purchase]

@Akshay Berry<mailto:[email-masked]>

Please do the needful.

From: Fauzan Ahmad . Musalman <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 19, 2020 7:48 PM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Cc: seeta.seeta <[email-masked]<mailto:[email-masked]>>; Abhishek Sisodia <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Subject: Call Arrangement [Store Purchase]
Importance: High

External email sender, please take precaution.
Hi Team,

Kindly arrange a call back for below customer.

Regards,
Fauzan

________________________________
Sent: Saturday, 19 September, 2020 14:35:59
Subject: Call Arrangement [Store Purchase]

Hi Team,

Ticket ID: 1290573

Subject: Store Purchase and Missing Items

Customer Contact Number: +966558101457

Customer Email ID: [email-masked]<mailto:[email-masked]>
Region: Jeddah, KSA

Shopping is done at City Max, Flamingo Mall, Jeddah

Issue Description: Please arrange a call for this customer as she did a store purchase and when she reached home 6 items out of the complete order were missing.

Case History: The customer went to the branch to inquire about these pieces and she was treated as if she was forbidden and that these pieces are in her house as the cashier said and she spoke to the branch manager and there also she could not find an appropriate response. This the reason customer is really irate and frustrated.

The CS team has asked to clarify the case with the customer but the customer has not been clear regarding the case.

PFA the attached store receipt for the purchase.

Assistance Required: Please arrange the call for the customer and clarify the issue which they have faced.

Thanks & Regards,
Abhishek Sisodia

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