Subject: Re: Wrong items / Refund approval// 6483503681
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Algaili Ahmed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sun, 20 Sep 2020 04:32:17 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Algaili Ahmed" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Sunday, September 20, 2020 4:53:42 PM 
Subject: Wrong items / Refund approval// 6483503681 

Hi Team, 

Problem Statement : Wrong items / Refund approval. 

Order Date : Apr 18, 2020 

Order ID: 6483503681 

Tracking ID : 45767131336 

Total Price : SAR 485.00 

Issue Description : The customer placed order on Apr 18, 2020 but the items which have been delivered are wrong (3 wrong items received instead of 13), the customer shared us the pictures of the wrong items received. 
The collection was arranged and the items were delivered to WH on 15 Sep 2020, but till now the refund has not been processed. 

Case history : The customer reached out to us on 30 May 2020, and as per the courier partner the order has been delivered fully and they provided POD, 
then we tried to contact the conloc to make sure they have received the wrong 3 items collected by the courier under the following AWB : 46175465556;I03E186 but they did not get backto us. 

Customer's history : This is the customer's first order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Best Regards 
Algaily.