Subject: RE: Late Collection (URGENT) 6465394273
From: Jessie Caparas <[email-masked]>
To: Ksaconloc Returns <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, seeta.seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Babyshop <[email-masked]>, Sulaiman Rehman <[email-masked]>, Bswh Rydnursery <[email-masked]>, Ramesh Gottimukkala <[email-masked]>, Mohammad Ayaz <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Mohammed Awad MohammedGaily <Mohammed.MohammedG
Date: Sun, 20 Sep 2020 06:52:41 +0000

Hi Dinesh,

Yes please go ahead.

Apparently, customer got the wrong color as well.

From: Ksaconloc Returns <[email-masked]>
Sent: Sunday, September 20, 2020 10:44 AM
To: Jessie Caparas <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Apoorv Joshi <[email-masked]>; Abhishek Bargaonkar <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Babyshop <[email-masked]>; Sulaiman Rehman <[email-masked]>; Bswh Rydnursery <[email-masked]>; Ramesh Gottimukkala <[email-masked]>; Mohammad Ayaz <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]>; Sachin Maheshwari <[email-masked]>; EcomRDC babyshop5 <[email-masked]>
Subject: RE: Late Collection (URGENT) 6465394273

Dear Jessie
Greetings

Please note that we received this Order, RMA created for this Order is Red Colour but received item is Black colour , did we want to process virtual and handover to RDC ? please confirm

Regards,
Dineshbabu.E
Conloc Returns
Ext – 4647

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 9:14 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Mohammed Awad MohammedGaily <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; Bswh Rydnursery <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection (URGENT) 6465394273
Importance: High

Thanks team.

@Ksaconloc Returns<mailto:[email-masked]> @Mohammed Awad MohammedGaily<mailto:[email-masked]> please process RMA # 24178069

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 20, 2020 10:12 AM
To: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; Bswh Rydnursery <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection (URGENT) 6465394273

Thanks Akram,

Hi @Jessie Caparas<mailto:[email-masked]>, can you pls co-ordinate with Conloc team to get the RMA processed.

Regards,
Sachin

From: EcomRDC babyshop5 <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 19, 2020 12:52 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Ksaconloc Returns <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>; Babyshop <[email-masked]<mailto:[email-masked]>>; Sulaiman Rehman <[email-masked]<mailto:[email-masked]>>; Bswh Rydnursery <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection (URGENT) 6465394273

Dear Sir,

The subject order item received from customer. We hand over to conloc team.

Dear Conloc Return Team,
Below shipment once you received please confirm.

Thanks & regards,
Akram Shaik

From: Sachin Maheshwari
Sent: Thursday, September 17, 2020 11:50 AM
To: Jessie Caparas; Shakeeb Arsalan; Ramesh Gottimukkala; Mohammad Ayaz; EcomRDC babyshop5
Cc: Escalations Dxbteam; seeta.seeta; Apoorv Joshi; Abhishek Bargaonkar; Fauzan Ahmad, Musalman
Subject: RE: Late Collection (URGENT) 6465394273

Hi @EcomRDC babyshop5<mailto:[email-masked]> Akram,

Can you pls help us here & arrange to collect this damage item & handover to Conloc team for return / refund processing.

Regards,
Sachin

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 16, 2020 8:46 PM
To: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>; Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: RE: Late Collection (URGENT) 6465394273

Hi @Ramesh Gottimukkala<mailto:[email-masked]>

Please find the attached email reply CS team is getting related to the pickup request.

FYI @Sachin Maheshwari<mailto:[email-masked]> can we just let our internal team pick up the item?

Customer has been asking for a long time.

From: Shakeeb Arsalan <[email-masked]<mailto:[email-masked]>>
Sent: Wednesday, September 16, 2020 6:02 PM
To: Ramesh Gottimukkala <[email-masked]<mailto:[email-masked]>>; Mohammad Ayaz <[email-masked]<mailto:[email-masked]>>
Cc: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; seeta.seeta <[email-masked]<mailto:[email-masked]>>; Apoorv Joshi <[email-masked]<mailto:[email-masked]>>; Abhishek Bargaonkar <[email-masked]<mailto:[email-masked]>>; Fauzan Ahmad, Musalman <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: Late Collection (URGENT) 6465394273

External email sender, please take precaution.
Hi Team,

Problem Statement : late collection (the order is pending with the customer since six months to be collected)
Order Date : Feb 13, 2020
Order ID: 6465394273
item ID : 162159605
return tracking ID : 46179085853
reference ID :  I16261D

Issue Description: We have been trying to arrange the collection since six months and every time the AWB gets invalid due to different reasons from aramex like (customer did not pick up or he is having no item to be picked up and the last time as per customer they refused to pick it up because it is not packed) but the customer is saying he can not arrange for package for 25 KG item.
Assistance Required: Need you to help us in getting the item collected as the return was approved by Sachin since March.

Please not that i have created the AWB/Collection ref on 16th of Sept mentioned above for your reference.
Regards
Shakeeb

________________________________
From: "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>
To: "ALL RUH OPS Landmark" <[email-masked]<mailto:[email-masked]>>, "AbdulrahmanMoha" <[email-masked]<mailto:[email-masked]>>, "Ramez Grada" <[email-masked]<mailto:[email-masked]>>, "AbdelKaderS" <[email-masked]<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked]<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>, "Abhishek Bargaonkar" <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, August 27, 2020 5:45:38 PM
Subject: Late Collection (URGENT) 6465394273

Hi Team,

Problem Statement : late collection (the order is pending with the customer since six months to be collected)
Order Date : Feb 13, 2020
Order ID: 6465394273
return tracking ID : 46173604901
reference ID :  H27A8FB

Assistance Required: Need urgent collection.

Issue Description: We have been trying to arrange the collection since six months and every time the AWB gets invalid.
Please make sure to contact the customer on the following NO 0535104383 to arrange the delivery the soonest,

Regards
Shakeeb

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