Subject: URGENT Status Update request - 9798979159
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: LMG OMS <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Nikhil Bishnoi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 19 Sep 2020 09:31:18 -0700 (MST)

Hi Team, 

Please help us the update the order status. # 9798979159 

Thank you for your help. 

Regards, 
Fauzan 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Saturday, 19 September, 2020 12:39:06 
Subject: URGENT Status Update request - 9798979159 

Dear Team, 

With regards to Order ID 9798979159, the customer wants the status to be updated on urgent basis. Its been pending since 3 weeks. The customer wishes a call back from the manager regarding the status update. The customer doesn't want to return the items to the courier. Jira was raised REL-118075, and they are asking to contact the OMS team. 

The customer is frustrated and irate. 

Customer Name: Majida Zaman 
Customer Email: [email-masked] 
Customer Mobile No: +971-522135522 

Kindly assist in getting the status update and if possible arrange a call back. 

Regards, 
Nikhil.