Subject: Re: Late shipped order / cancellation "6489129331"
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, LMG OMS <[email-masked]>, "Vijay mandal, TCS" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Abhishek Sisodia <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 17 Sep 2020 06:11:04 -0700 (MST)

Hi Team, 

Kindly help us to close the case asap. as its pending since 3 months. 

Thank you for your help. 

Regards, 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "LMG OMS" <[email-masked]>, "Vijay mandal, TCS" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Abhishek Sisodia" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 13 September, 2020 15:25:01 
Subject: RE: Late shipped order / cancellation "6489129331" 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] 

Hi Team, kindly cancel this order if not shipped. We don't see any AWB/tracking ID details published in Hybris since May. 

If not please cancel. 

INC0851498 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Friday, September 11, 2020 1:09 PM 
To: Jessie Caparas <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Abhishek Sisodia <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Late shipped order / cancellation "6489129331" 

External email sender, please take precaution. 

Hi Jessie, 

Please assist in getting the below order cancelled as it's pending for a long time, without any action has been taken. 

Regrads 
Shakeeb 

From: "Abhishek Sisodia" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 5:52:34 PM 
Subject: Refund approval "6489129331" 

Hi Team 

Problem Statement : Refund approval 

Ticket ID : 1194137 

Order Date: May 5, 2020 

Order ID: 6489129331 

Tracking ID: 648912933122999991 

Total Price : SAR 491.7 

Issue Description : The Customer placed the order on May 5, 2020 , and it is pending since then. 

Case History : The customer reached out to us on 12 Jun 2020 , and since then the issue has been escalated to the warehouse team but no response has been received as of yet. 

Customer's History : The customer has placed his 5 orders till now with us. 

Assistance Required : We request you to please assist in either shipping and delivering or cancelling the order and close the issue. 

Best Regards, 

Abhishek Sisodia 

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