Subject: Re: Late Shipping//6491324216
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Sankar T <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, LMG OMS <[email-masked]>, Seeta Seeta <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>, asjad hussain <[email-masked]>
Date: Thu, 17 Sep 2020 04:34:24 -0700 (MST)

Hi Team, 

Please update us on below case and help to close the case asap. 

Thank you for your help. 

Regards. 
Fauzan 

From: "Jessie Caparas" <[email-masked]> 
To: "Sankar T" <[email-masked]>, "Vijay mandal (TCS)" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "LMG OMS" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "asjad hussain" <[email-masked]> 
Sent: Monday, 14 September, 2020 15:53:28 
Subject: RE: Late Shipping//6491324216 

Thanks [ mailto:[email-masked] | 
@Sankar T ] 

Can you please check why void authorization is getting declined? 

From: Sankar T <[email-masked]> 
Sent: Sunday, September 13, 2020 4:59 PM 
To: Vijay mandal (TCS) <[email-masked]>; Jessie Caparas <[email-masked]>; Shakeeb Arsalan <[email-masked]>; LMG OMS <[email-masked]> 
Cc: seeta.seeta <[email-masked]>; Escalations Dxbteam <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Asjad Hussain <[email-masked]> 
Subject: Re: Late Shipping//6491324216 

External email sender, please take precaution. 

Hi Jessie, 

Mentioned order has been cancelled. 

Thanks, 

Sankar. 

From: "Vijay mandal (TCS)" < [ mailto:[email-masked] | [email-masked] ] > 
Date: Sunday, 13 September 2020 at 5:25 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] >, Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >, LMG OMS < [ mailto:[email-masked] | [email-masked] ] >, Sankar T < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "seeta.seeta" < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping//6491324216 

Hi Jessie, 

Order ID 6491324216 Is already cancelled in OMS. 

[ mailto:[email-masked] | @Sankar T ] Please check and cancel in Hybris as well. 

Regards, 

Vijay 

From: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 13, 2020 3:55 PM 
To: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; LMG OMS < [ mailto:[email-masked] | [email-masked] ] >; Vijay mandal (TCS) < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping//6491324216 

[ mailto:[email-masked] | @LMG OMS ] [ mailto:[email-masked] | 
@Vijay mandal (TCS) ] 

Kindly cancel if this order is not showing as shipped. 

INC0851540 

It’s pending from May. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 11, 2020 12:22 PM 
To: Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Asjad Hussain < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping//6491324216 

External email sender, please take precaution. 

Hi Jessie, 

Issue status: late shipped order / cancellation 
Order Created: May 12, 2020 
Order: 6491324216 
Issue description : the order has been pending for a long time without being shipped, Please assist in getting the order cancelled in order to get the customer refunded ASAP. 

Regards 
Shakeeb 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "prakash iyangar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 16, 2020 1:02:54 PM 
Subject: RE: Late Shipping//6491324216 

Hi Prakash, 

Kindly approve. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, August 14, 2020 1:16 PM 
To: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Late Shipping//6491324216 

External email sender, please take precaution. 

Hi Imran, 

Kindly advise if there is any update on the below. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Mohd Imran" < [ mailto:[email-masked] | [email-masked] ] > 
To: "prakash iyangar" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, August 4, 2020 3:55:43 PM 
Subject: RE: Late Shipping//6491324216 

Hi Prakash, 

Kindly approve refund of SAR 229, as order was placed on 12 th May. However customer still did not received it. 

We will be marking this as lost and process the refund. 

Regards 

Imran 

From: Mohd Imran < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 3, 2020 3:59 PM 
To: LMG OMS < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Late Shipping//6491324216 

Hi [ mailto:[email-masked] | 
@LMG OMS ] , 

Please mark order # 6491324216 as not picked. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkit.service-now.com%2Fincident.do%3F%26sysparm_action%3DgetRecords%26displayvalue%3Dall%26sysparm_query%3Dactive%253Dtrue%255Enumber%3DINC0815012&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76258b8f4696469ac8dc08d857e4bc23%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637355987212788413&sdata=adRxjmiQ7rwrX%2BbUwQrHpF0psRuAi7qVMdh8S0VXfG4%3D&reserved=0 | INC0815012 ] 

Regards 

Imran 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 3, 2020 3:04 PM 
To: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Late Shipping//6491324216 

External email sender, please take precaution. 

Hi Team, 

Kindly assist with the below case. 

Thank you for your help! 

Regards, 

Apoorv 

From: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Suvadeep Saha" < [ mailto:[email-masked] | [email-masked] ] >, "Raghu Pillai" < [ mailto:[email-masked] | [email-masked] ] >, "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "ArishLaila" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, 27 July, 2020 19:03:27 
Subject: Re: Late Shipping//6491324216 

Hi Team, 

We are still waiting for an update on below case. Kindly help us to close the case. 

Thank you for your help. 

Regards, 

Fauzan 

From: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Arish Laila" < [ mailto:[email-masked] | [email-masked] ] >, "maxwhryd ecom" < [ mailto:[email-masked] | [email-masked] ] >, "raghu pillai" < [ mailto:[email-masked] | [email-masked] ] >, "suvadeep saha" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "sree adhikessavan" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 July, 2020 12:15:42 
Subject: Re: Late Shipping//6491324216 

Hi Team, 

With reference to the order number 6491324216. the order was placed in May 12, but till now the order is in progress. 

We request you to check this order amd expedite the delivery timeframe, as the customer is constantly chasing us for his order. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 22 July, 2020 11:20:57 
Subject: Late Shipping 

Hi team, 
reminder 
Problem Statement: (Late Shipping) 
Order Date : May 12, 2020 
Order ID: 6491324216 
Tracking ID: 649132421622999991 
Assistance Required: Need Urgent Delivery 

Issue Description: Customer placed order on May 12, 2020 and till now she has not received the order. As per the hybris the order status is ready to be shipped/shipped. 
Customer is chasing us for his/her order so we request you to expedite the delivery date as customer is a with us since 2018. 

Regards, 
Shafeeque 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76258b8f4696469ac8dc08d857e4bc23%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637355987212798406&sdata=E4g17lDTUkcPXeibtvxsI8Bn%2Bscgi3My9MkubZkAbKY%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76258b8f4696469ac8dc08d857e4bc23%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637355987212808399&sdata=GEeHswjkHaCmlGfWrv0vGcMROYGcbNb5fd7%2B1sNwl5E%3D&reserved=0 | 
www.landmarkgroup.com ] 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ http://www.landmarkgroup.com/ | www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com