Subject: Re: [#1460671] - Re:
From: Seeta Seeta <[email-masked]>
To: jessie caparas <[email-masked]>
Cc: youraj kinhikar <[email-masked]>, Sachin Maheshwari <[email-masked]>, Centrepoint <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Wed, 16 Sep 2020 21:29:25 -0700 (MST)

Hi Jessie, 

Please accept my apology for this and I have coach the agent regarding the same. 

Thanks & Regards, 
Seeta Kunwar 

From: "jessie caparas" <[email-masked]> 
To: "youraj kinhikar" <[email-masked]>, "Sachin Maheshwari" <[email-masked]>, "Centrepoint" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 17 September, 2020 09:47:24 
Subject: RE: [#1460671] - Re: 

Apologies for this [ mailto:[email-masked] | 
@Youraj Kinhikar ] 

Store code: Babyshop21124 

[ mailto:[email-masked] | @seeta.seeta ] [ mailto:[email-masked] | 
@Shakeeb Arsalan ] [ mailto:[email-masked] | 
@Fauzan Ahmad, Musalman ] 

Please ensure agents do not miss out on mentioning the store code when inquiring about C&C orders. 

I don’t want this repeated. 

From: Youraj Kinhikar <[email-masked]> 
Sent: Wednesday, September 16, 2020 11:10 PM 
To: Jessie Caparas <[email-masked]>; Sachin Maheshwari <[email-masked]>; Centrepoint <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]> 
Subject: Re: [#1460671] - Re: 

Team, 

What is the store code? 

[ mailto:[email-masked] | @Jessie Caparas ] I believe this is my 5th or 6th mail to inform that whenever there is a query.. Please share us the details. 

Regards 

YK 

Get [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Faka.ms%2Fghei36&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76f8a763df6f4208b50808d85a7424ac%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637358802158450036&sdata=wKkrq99BH6SlZK6qNJiQ3VMvUeDWMc5%2BKRlvXS4LTXA%3D&reserved=0 | 
Outlook for Android ] 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 16, 2020 9:34:14 PM 
To: Youraj Kinhikar < [ mailto:[email-masked] | [email-masked] ] >; Sachin Maheshwari < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#1460671] - Re: 

External email sender, please take precaution. 

Problem Statement : Not available for collection even after receiving text and mail confirmation 

Order Date : Aug 30, 2020 
Order ID: 8200318288 
Tracking ID: 202008301748776 

Assistance Required : Make order ready for collection. 

Issue Description : Please note that this order has been marked " Ready for pickup " but when the customer went for collecting the order he was denied and told that the order is not here at store. 

Please look into the issue here and advise on further proceedings. 

Thanks for your assistance. 

Regards, 

Abhishek Sisodia 

On Tue, 8 Sep at 1:25 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Please take a look at ticket [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmarkgroupservice.freshdesk.com%2Fhelpdesk%2Ftickets%2F1460671&data=02%7C01%7CJessie.Caparas%40landmarkgroup.com%7C76f8a763df6f4208b50808d85a7424ac%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637358802158450036&sdata=Vq89shfLUPNHTHomHCF%2BxydoYcV1b0yVgA%2FR4YKPaCg%3D&reserved=0 | 
#1460671 ] 

Problem Statement : Not available for collection even after receiving text and mail confirmation 

Order Date : Aug 30, 2020 
Order ID: 8200318288 
Tracking ID: 202008301748776 

Assistance Required : Make order ready for collection. 

Issue Description : Please note that this order has been marked " Ready for pickup " but when the customer went for collecting the order he was denied and told that the order is not here at store. 

Please look into the issue here and advise on further proceedings. 

Thanks for your assistance. 

Regards, 

Abhishek Sisodia 

BQ_BEGIN

On Tue, 8 Sep at 1:21 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Kassem, 

Thank you for reaching out to us with your concern. 

We’re on it - and we have escalated to the store team and asked the to clarify any issue if is there and make the order ready for collection. 

Thanks a lot for your patience and we would get back to you once we get to hear from them. 

Feel free to get in touch if you need further assistance. 

Your friends, 

The Support Team 

BQ_END

1460671:1125156 
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