Subject: Ticket Assigned - Conversation with User
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 16 Sep 2020 16:14:32 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           07:44 PM, 16th Sep                     User                    i have an or           07:44 PM, 16th Sep                     User                    can u tell me the status of my order           07:45 PM, 16th Sep                   Shakeeb                   Hi Dear customer, My name is shakeeb, how may i assist you ?           07:45 PM, 16th Sep                   Shakeeb                   Please provide me your order NO so i can assist you better           07:46 PM, 16th Sep                   Shakeeb                   Please provide me your order NO so i can assist you better           07:46 PM, 16th Sep                   Shakeeb                   Hi, I'm not getting a response from you. Are we still connected?           07:48 PM, 16th Sep                     User                    hi           07:50 PM, 16th Sep                     User                    can u check with the mobile number           07:51 PM, 16th Sep                     User                    01002859137           07:51 PM, 16th Sep                     User                    ?           07:52 PM, 16th Sep                   Shakeeb                   please provide me the Email Id linked with the account you have used to place the order           07:53 PM, 16th Sep                     User                    [email-masked]           07:53 PM, 16th Sep                     User                    ?           07:55 PM, 16th Sep                   Shakeeb                   thank you for the required information           07:55 PM, 16th Sep                   Shakeeb                   the last order in your account is 2000148158  and it was delivered on 15-09-2020           07:56 PM, 16th Sep                   Shakeeb                   Is there anything else I can help you with?            07:58 PM, 16th Sep                     User                    yes but it was delivered with 3 items instead of 5           07:59 PM, 16th Sep                     User                    and i reported this           07:59 PM, 16th Sep                     User                    and received a message stating that i requested a return ..but actually its not .. since i didnt receive the items           08:00 PM, 16th Sep                     User                    so kindly advise           08:00 PM, 16th Sep                   Shakeeb                   Please allow me one moment to check on the status of your complaint           08:00 PM, 16th Sep                     User                    i tried contacting the online store via phone but the number is not working           08:00 PM, 16th Sep                   Shakeeb                   thank you for your patience           08:01 PM, 16th Sep                     User                    ur welcome           08:02 PM, 16th Sep                   Shakeeb                   we would like to inform you that the issue has been escalated to the concerned department and the refund will be initiated against the reported missing items within 24 hours           08:02 PM, 16th Sep                     User                    ok great           08:03 PM, 16th Sep                     User                    but u are sure ?           08:03 PM, 16th Sep                   Shakeeb                   the refund process might take 4-15 buseness days according to the procedures of the bank you are dealing with           08:04 PM, 16th Sep                     User                    cause i received a sms stating that courier will contact me to receive the returned items ..           08:04 PM, 16th Sep                   Shakeeb                   Yes i am sure dear, sorry for that  the courier is not going to contact you           08:04 PM, 16th Sep                   Shakeeb                   the refund will be initiated shortly           08:05 PM, 16th Sep                     User                    why its not initiated till now           08:05 PM, 16th Sep                   Shakeeb                   the system usually takes 24 hours to process the refund           08:06 PM, 16th Sep                   Shakeeb                   Is there anything else I can help you with?            08:06 PM, 16th Sep                     User                    is the item available ?           08:07 PM, 16th Sep                     User                    for me to reorder           08:07 PM, 16th Sep                     User                    or its not in the warehouse           08:07 PM, 16th Sep                   Shakeeb                   please allow me one moment to check           08:08 PM, 16th Sep                   Shakeeb                   yes 7 qty are available only           08:11 PM, 16th Sep                   Shakeeb                   please try to place the order as soon as possible before it is out of stock           08:11 PM, 16th Sep                   Shakeeb                   Is there anything else I can help you with?           08:12 PM, 16th Sep                   Shakeeb                   thank you for shopping with us  have a nice day           08:13 PM, 16th Sep                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/1487605