Subject: Fwd: Late Collection (URGENT) 6465394273
From: Shakeeb Arsalan <[email-masked]>
To: ramesh gottimukkala <[email-masked]>, Mohammad Ayaz <[email-masked]>
Cc: sachin maheshwari <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, Abhishek Bargaonkar <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Wed, 16 Sep 2020 07:02:07 -0700 (MST)

Hi Team, 

Problem Statement : late collection (the order is pending with the customer since six months to be collected) 
Order Date : Feb 13, 2020 
Order ID : 6465394273 
item ID : 162159605 
return tracking ID : 46179085853 
reference ID : I16261D 

Issue Description : We have been trying to arrange the collection since six months and every time the AWB gets invalid due to different reasons from aramex like (customer did not pick up or he is having no item to be picked up and the last time as per customer they refused to pick it up because it is not packed) but the customer is saying he can not arrange for package for 25 KG item. 

Assistance Required : Need you to help us in getting the item collected as the return was approved by Sachin since March. 

Please not that i have created the AWB/Collection ref on 16th of Sept mentioned above for your reference. 

Regards 
Shakeeb 

From: "Shakeeb Arsalan" <[email-masked]> 
To: "ALL RUH OPS Landmark" <[email-masked]>, "AbdulrahmanMoha" <[email-masked]>, "Ramez Grada" <[email-masked]>, "AbdelKaderS" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Abhishek Bargaonkar" <[email-masked]> 
Sent: Thursday, August 27, 2020 5:45:38 PM 
Subject: Late Collection (URGENT) 6465394273 

Hi Team, 

Problem Statement : late collection (the order is pending with the customer since six months to be collected) 
Order Date : Feb 13, 2020 
Order ID: 6465394273 
return tracking ID : 46173604901 
reference ID : H27A8FB 

Assistance Required: Need urgent collection. 

Issue Description: We have been trying to arrange the collection since six months and every time the AWB gets invalid. 
Please make sure to contact the customer on the following NO 0535104383 to arrange the delivery the soonest, 

Regards 
Shakeeb