Subject: Fwd: A/C debited but no transaction found - Ticket ID 1458363
From: Seeta Seeta <[email-masked]>
To: escalations dxbteam <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Nikhil Bishnoi <[email-masked]>
Date: Tue, 15 Sep 2020 03:51:08 -0700 (MST)

Hi Team, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Nikhil Bishnoi" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Cc: "Nikhil Bishnoi" <[email-masked]> 
Sent: Tuesday, 15 September, 2020 14:42:02 
Subject: A/C debited but no transaction found - Ticket ID 1458363 

Dear Team, 
The customer is complaining that his account was debited for SAR 219.00, but there is no transaction for the said amount. 

Transaction ID # 984462 
Amount : 219 riyals 
Dated : 05/SEP/2020 

Attached images for your reference. Customer's email is [ mailto:[email-masked] | [email-masked] ] 

Kindly assist. 

Regards, 
Nikhil.