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Subject: Re: Refund issue 100041237685
From: Shakeeb Arsalan <[email-masked]>
To: Mohd Imran <[email-masked]>, Reddy Prasad <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, KWI CustomerSupport <[email-masked]>, lessin kumar <[email-masked]>, Rashid Kaskar <[email-masked]>, Harish thakor <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>, midhun madhu <[email-masked]>
Date: Tue, 15 Sep 2020 02:54:28 -0700 (MST)

Hi Team, 

Any update ? 

From: "Mohd Imran" <[email-masked]> 
To: "Reddy Prasad" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "KWI CustomerSupport" <[email-masked]>, "lessin kumar" <[email-masked]>, "Rashid Kaskar" <[email-masked]>, "Harish thakor" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "midhun madhu" <[email-masked]> 
Sent: Monday, September 7, 2020 2:35:40 PM 
Subject: RE: Refund issue 100041237685 

Hi [ mailto:[email-masked] | 
@Reddy Prasad ] , 

Need your assistance on closure of this case. 

From: Seeta Seeta <[email-masked]> 
Sent: Monday, September 7, 2020 12:59 PM 
To: Reddy Prasad <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; KWI CustomerSupport <[email-masked]>; Lessin Kumar <[email-masked]>; Rashid Gafoor Kaskar <[email-masked]>; Harish Thakor <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]> 
Subject: Re: Refund issue 100041237685 
Importance: High 

External email sender, please take precaution. 

Hi Reddy, 

Can you please check the below concern and assist us with case. The case is pending since long time and the customer is constantly chasing us for his refund. 

Thanks & Regards, 
Seeta Kunwar 

From: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "KWI CustomerSupport" < [ mailto:[email-masked] | [email-masked] ] >, "Lessin Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, September 2, 2020 10:41:44 AM 
Subject: RE: Refund issue 100041237685 

Dear Rashid 

Can you please check and confirm. 

Regards 

Reddy Prasad 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, September 1, 2020 4:17 PM 
To: Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; KWI CustomerSupport < [ mailto:[email-masked] | [email-masked] ] >; Lessin Kumar < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund issue 100041237685 

External email sender, please take precaution. 

Hi Reddy, 

Can you please re-check this case with concern team as we have not received any update till now. 

Thanks & Regards, 
Seeta Kunwar 

From: "Reddy Prasad" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "KWI CustomerSupport" < [ mailto:[email-masked] | [email-masked] ] >, "Lessin Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 3, 2020 4:44:48 PM 
Subject: RE: Refund issue 100041237685 

Dear Rashid 

Please confirm if the payment is received 

Regards 

Reddy Prasad 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Monday, August 3, 2020 12:08 PM 
To: KWI CustomerSupport < [ mailto:[email-masked] | [email-masked] ] >; Lessin Kumar < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] >; Harish Thakor < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Mohammad Shafeeque < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Midhun Madhu < [ mailto:[email-masked] | [email-masked] ] >; Reddy Prasad < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund issue 100041237685 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Refund issue 

Order No : 8376251864 

Tracking : 100041237685 

PFA and refund the customer as the customer paid online to you but you did not deliver the order, 

Customer is chasing us. 

Pls do the needful. 

Regards 

Shakeeb 

From: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
To: "KWI CustomerSupport" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "midhun madhu" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 26 July, 2020 16:29:12 
Subject: Re: Refund issue 100041237685 

Hi Team, 

Problem Statement: Refund issue 

Order No : 8376251864 

Tracking : 100041237685 

PFA and refund the customer as the customer paid online to you but you did not deliver the order, 
Customer is chasing us. 
Pls do the needful. 

Regards 
Shakeeb 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 26 July, 2020 10:31:03 
Subject: Refund issue 

Hi Team. 

Problem Statement: Refund issue 

Order No : 8376251864 
Tracking : 100041237685 

Payment Mode : COD 

The payment mode is 'Cash on Delivery" however the customer claims that he received a payment link from Centerpoint and paid 43.630 KWD before receiving the order , As per hybris the order is NDR customer is asking for refund . he also provided the bank details .Customer has also shared the bank statement as well. 

Kindly check and assist to resolve the case. 

Regards 

Shafeeque 

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