Subject: RE: approval (Missing item) // 1436042 // 8375115561
From: ecom cskuwait <[email-masked]>
To: seeta.seeta <[email-masked]>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, Apoorv Joshi <[email-masked]>, Ala Hamood <[email-masked]>, Escalations Dxbteam <[email-masked]>, Midhun Madhu <[email-masked]>
Date: Tue, 15 Sep 2020 04:28:59 +0000

Dear sir,

Please be informed the below order missing item already cancelled
Customer will get refund ASAP
Please find below missing item in cancel status.

FACILITY_ID
BATCH_ID
BATCH_STATUS
DELIVERY_TYPE
INVOICE_NBR
ITEM_ID
INVOICE_QTY
CANCEL_QTY
EK
KWT-C-1-31032020-11
Closed
WCT
8375115561
159925350
1
1
EK
KWT-C-1-31032020-11
Closed
WCT
8375115561
161091172
1
0
EK
KWT-C-1-31032020-11
Closed
WCT
8375115561
161740482
1
0
EK
KWT-C-1-31032020-11
Closed
WCT
8375115561
161740477
1
0
EK
KWT-C-1-31032020-11
Closed
WCT
8375115561
161740471
1
0

Thanks & Regards,
Siva Prasad
Ecom.

From: Seeta Seeta <[email-masked]>
Sent: 14 September 2020 16:27
To: ecom cpkuwait <[email-masked]>; ecom cskuwait <[email-masked]>
Cc: Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Ala Hamood <[email-masked]>; Escalations Dxbteam <[email-masked]>; Midhun Madhu <[email-masked]>
Subject: Re: approval (Missing item) // 1436042 // 8375115561

External email sender, please take precaution.
Hi Team

Can you please assist us in the below case.

Thanks & Regards,
Seeta Kunwar

________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "Fauzan Ahmad, Musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb Arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked]<mailto:[email-masked]>>
Sent: Monday, 14 September, 2020 10:15:34
Subject: Re: approval (Missing item) // 1436042 // 8375115561

Hi team

Any Update

Best Regards,
Ala Aldin
________________________________
From: "Ala Hamood" <[email-masked]<mailto:[email-masked]>>
To: "Seeta Seeta" <[email-masked]<mailto:[email-masked]>>
Cc: "fauzan musalman" <[email-masked]<mailto:[email-masked]>>, "Shakeeb arsalan" <[email-masked]<mailto:[email-masked]>>, "Apoorv" <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 8, 2020 6:33:28 PM
Subject: approval (Missing item) // 1436042 // 8375115561

Dear Team,

Problem Statement: Missing items
Order Date: Mar 31, 2020
Order ID:  8375115561
Tracking ID: 100041040064
Concept : BABYSHOP

Assistance Required: Need missing item

Issue Description: Customer placed order for 5 items but as per the customer he has only received 4 items, Under the consignment details we can see that all 5 items has been shipped/Delivered from our side.
 i have raised it to wh for missing item and they replay that we cancelled and ask me to do the refund process but in hyper item not found  for create RMA  for cancellation

The missing item is 159925350 - - Vtech Baby Audio Monitor price ( KWD43.90)

Case history : The customer reached out to us on   30 Aug 2020  and since then no action has been taken on  the issue .

Customer's history : the customer is with us since  3/19/2020 and this is his 9th order with us.

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue.

Best Regards,
Ala Aldin

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