Subject: Re: Refund approval. 6206592898
From: Shakeeb Arsalan <[email-masked]>
To: Ksaconloc Returns <[email-masked]>, Mohammed Awad MohammedGaily <[email-masked]>
Cc: Jessie Caparas <[email-masked]>, Olm Riyadh <[email-masked]>, Malik Ismail <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Haithm Saeed <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Mon, 14 Sep 2020 06:55:37 -0700 (MST)

Hi Team, 

RMA : 24167143 has been created, Please process. 

Regards 
Shakeeb 

From: "Ksaconloc Returns" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Jessie Caparas" <[email-masked]>, "Olm Riyadh" <[email-masked]>, "Mohammed Awad MohammedGaily" <[email-masked]> 
Cc: "Malik Ismail" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Haithm Saeed" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Monday, September 14, 2020 7:12:17 PM 
Subject: RE: Refund approval. 6206592898 

Dear Shakeeb 

Greetings 

Please note that we received this Order and there is No RMA for this Order. 

Regards, 

Dineshbabu.E 

Conloc Returns 

Ext – 4647 

From: Shakeeb Arsalan <[email-masked]> 
Sent: Monday, September 14, 2020 3:47 PM 
To: Jessie Caparas <[email-masked]>; Olm Riyadh <[email-masked]>; Mohammed Awad MohammedGaily <[email-masked]> 
Cc: Malik Ismail <[email-masked]>; Ksaconloc Returns <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Haithm Saeed <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Refund approval. 6206592898 

External email sender, please take precaution. 

Hi Team, 

Any update on the below concern? 

From: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Malik Ismail" < [ mailto:[email-masked] | [email-masked] ] >, "Olm Riyadh" < [ mailto:[email-masked] | [email-masked] ] >, "Ksaconloc Returns" < [ mailto:[email-masked] | [email-masked] ] >, "Mohammed Awad MohammedGaily" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Haithm Saeed" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, September 6, 2020 11:22:08 AM 
Subject: RE: Refund approval. 6206592898 

[ mailto:[email-masked] | @Olm Riyadh ] has this been returned to the warehouse? 

In Fareye it is still showing as RTO out for delivery from July 22. 

[ mailto:[email-masked] | @Ksaconloc Returns ] [ mailto:[email-masked] | 
@Mohammed Awad MohammedGaily ] kindly confirm as well. 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, September 5, 2020 12:11 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Jessie Caparas < [ mailto:[email-masked] | [email-masked] ] > 
Cc: seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Haithm Saeed < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Refund approval. 6206592898 

External email sender, please take precaution. 

Hi Team 

Kindly assist regarding the following concern. 

Regards 

Shakeeb 

From: "Haithm Saeed" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, August 30, 2020 7:05:57 PM 
Subject: Refund approval. 

Hi Team 

​ 

Problem Statement : Refund approval. 

Ticket id : 1435415 

Order Date : Jul 7, 2020 

Order ID: 6206592898 

Tracking id: FP07090001580 

Total Price : SAR361.80 

Issue Description : The Customer placed the order on Jul 7, 2020 and it is pending since then the order was marked as "IN_ TRANSIT" and we are track showing RTO OFD this order . However till now the order not delivered to customer. 

Case history : The customer reached out to us on 30 Aug 2020 and we have escalated the issue to the courier team many times but we did not get any response from there side. 

Customer's history : The customer is having 5th order with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

​ 

Thank you for your help! 

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