Subject: FW: [#1345670] - Compensation Voucher
From: Mohamed Mahmoud <[email-masked]>
To: seeta.seeta <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>, Raveen Sethupathy <[email-masked]>
Date: Thu, 10 Sep 2020 13:25:01 +0000

Hi @seeta.seeta<mailto:[email-masked]> @Shakeeb Arsalan<mailto:[email-masked]> please do the needful

Thanks,

From: Raveen Sethupathy <[email-masked]>
Sent: Thursday, September 10, 2020 5:23 PM
To: Mohamed Mahmoud <[email-masked]>; Ron Thomas <[email-masked]>; Julius Rodrigues <[email-masked]>; Namrita Kanjani <[email-masked]>
Cc: Escalations Dxbteam <[email-masked]>; Sachin Maheshwari <[email-masked]>
Subject: Re: [#1345670] - Compensation Voucher

Dear Babyshop Team,

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change.

Code: V50-4BCH-K798-8BEZ-7|Start Date: 10.09.2020 00:00:00|End Date: 10.03.2021 23:59:59

Type: Serial Voucher|Concept: BABYSHOP|Territory: UAE|Checkout Site: N/A

Value: 490 AED|Minimum Threshold Value: 500 AED|Maximum Discount:  N/A|Combinable with other vouchers: TRUE

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A

Regards,

Raveen Sethupathy

Digital Marketing Coordinator

Web Team | Landmark Group

m: +971566909499

t: +97145172141

________________________________
From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 10, 2020 10:40 AM
To: Ron Thomas <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: FW: [#1345670] - Compensation Voucher

Dear Team,

Kindly generate a new Babyshop voucher wroth 490 AED TH 500 AED valid for 6 months.

Thanks,

Mohamed Ali

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 10, 2020 9:51 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1345670] - Compensation Voucher

Hi Mahmoud,

Below email is for a voucher to be given to customer for Damage received by her in last week & item cancelled by WRH.

So pls check the value of cancelled item & Damage item and issue a New GV for combined value.

@Jessie Caparas<mailto:[email-masked]>, pls get this closed urgently.

Regards,

Sachin

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, September 10, 2020 9:47 AM
To: Ron Thomas <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1345670] - Compensation Voucher

Dear All,

Kindy find the below.

From: Ron Thomas <[email-masked]<mailto:[email-masked]>>
Sent: Monday, September 7, 2020 10:11 AM
To: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; Julius Rodrigues <[email-masked]<mailto:[email-masked]>>; Namrita Kanjani <[email-masked]<mailto:[email-masked]>>; Jason Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Jessie Caparas <[email-masked]<mailto:[email-masked]>>; Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1345670] - Compensation Voucher

Hi Mohamed,

If voucher needs to be generated, kindly provide details for the same.

Regards,

Ron Thomas

Web Team | Landmark Group

T: +97145172134

From: Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Date: Sunday, September 6, 2020 at 5:20 PM
To: "[email-masked]<mailto:[email-masked]>" <[email-masked]<mailto:[email-masked]>>, Ron Thomas <[email-masked]<mailto:[email-masked]>>, Julius Rodrigues <[email-masked]<mailto:[email-masked]>>, Namrita Kanjani <[email-masked]<mailto:[email-masked]>>, Jason Dsouza <[email-masked]<mailto:[email-masked]>>
Cc: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>, Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>, Jessie Caparas <[email-masked]<mailto:[email-masked]>>, Raveen Sethupathy <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1345670] - Compensation Voucher

Dear Team,

Kindly look into the below and do the needful.

Thanks,

Mohamed Ali

From: Jessie Caparas <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, September 6, 2020 2:37 PM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>; Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>; Mohamed Mahmoud <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1345670] - Compensation Voucher

@Mohamed Mahmoud<mailto:[email-masked]>

Please do the needful.

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, September 5, 2020 8:15 AM
To: Escalations Dxbteam <[email-masked]<mailto:[email-masked]>>
Subject: Fwd: [#1345670] - Compensation Voucher

Hi Team

Pls arrange for return of damage item & process refund.

Also issue the GV for the entire amount of cancelled product + damage product with minimum thrashold.

Regards

Sachin

________________________________

From: Aditti Sinha <[email-masked]<mailto:[email-masked]>>
Sent: Friday, September 4, 2020 3:26 PM
To: Sachin Maheshwari; Babyshop
Subject: Re: [#1345670] - Compensation Voucher

Hi Babyshop team,

I really fed up with the unfair service of Babyshop. I m feeling cheated with the  policy and ridiculous customer care service.

I was given 1000Aed against incomplete delivery of baby pram ( cam pulsar travel system ) . But now when I availed 1000/- aed in which I had to use the voucher paying 1100/- , I got a msg that one of the order which is insulated bag will be cancelled due to no stock and 95Aed will be refunded i instead Recieved only  9.22 in my bank account .when I. Called the customer care they said this is the policy against voucher .

Secondly I ordered Alcatel baby monitor worth 499/- Aed which is defected piece ,  the battery is expanded and not getting charged . Inspite of charging it is saying not charged , seems like a used product .

I am attaching the picture of Alcatel monitor please Check , battery is expanded and Not getting charged . when I called the call center they said 44.59 will be refunded .

This is ridiculous and cheating customer . You gave 1000/- aed and out of which only 400 aed stuff is delivered and for rest 600 aed you are returning 52 aed , such a shame . kindly look into this matter and resolve it, as I m frustrated chasing and seems like never Ending .

________________________________

From: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 1, 2020 8:28:41 AM
To: Aditti Sinha <[email-masked]<mailto:[email-masked]>>
Subject: RE: [#1345670] - Compensation Voucher

Hi Aditi,

I have get the voucher settings/conditions checked they all are fine.

Seems like, the cart has one or more products from Other concepts (May be Shoemart).

Can you pls recheck the items, or send me the screen image for item selected, on which I can advise what is not applicable with this voucher.

Regards,

Sachin Kumar

Assistant Manager - Ecommerce Operations

Landline: +971 4 517 5412

India Mobile: +91 85860 04494

UAE Mobile:+971 56 408 0342

[email-masked]<mailto:[email-masked]>

www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C4a5164255a5648ab7a3808d8558ca8e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637353409910481538&sdata=hn6YX2bgAv04QO3gHUuhPp30ykof65dioxgWm8bCTBs%3D&reserved=0> I www.landmarkgroup.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C4a5164255a5648ab7a3808d8558ca8e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637353409910481538&sdata=4XD9RvPQXWJRo9m5X54dbohXKe8N%2FH1cPQk4%2Fyy5xfQ%3D&reserved=0>

From: Aditti Sinha <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, September 1, 2020 12:39 AM
To: Sachin Maheshwari <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1345670] - Compensation Voucher

Hi Sachin,

How are you, hope you are doing well .

I was trying to redeem the voucher , I m getting the msg that the cart should be above 1100Aed . My cart is above 1100 still I m getting the error.

I have attached the screen shot

Thanks

Aditti

971 52 996 0363

________________________________

From: Babyshop <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, August 4, 2020 3:53:31 PM
To: Aditti Sinha <[email-masked]<mailto:[email-masked]>>
Subject: Re: [#1345670] - Compensation Voucher

External email sender, please take precaution.

Hi Aditti,

Thank you for getting in touch with us.

For the inconvenience caused in the order 9793928361, we'd like to give you another voucher worth AED 1000 for you to use it on your next purchase at www.babyshopstores.com/ae/ar/<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2Fae%2Far%2F&data=02%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C4a5164255a5648ab7a3808d8558ca8e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637353409910491536&sdata=rq3XWgvszboH%2B5k2uueA6vxMPuBPBMFBDLdGTUNQj5w%3D&reserved=0>
The voucher code you need to apply at checkout is P90-5XR2-5DSD-75NM-W *Terms and conditions apply

Once again, sincere apologies, and thank you for your patience.
Your friends,

The Support Team

* Terms and conditions:
1. This voucher code is valid till 04.09.2020
2. The voucher can be spent on a threshold of AED 1100.
3. Voucher is only valid on www.babyshopstores.com<https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&data=02%7C01%7CMohamed.Mahmoud%40landmarkgroup.com%7C4a5164255a5648ab7a3808d8558ca8e8%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637353409910491536&sdata=C4yci3GLrYlea%2F1yGdPBkqE83Ufqved75ObDnAh%2BIFY%3D&reserved=0>
4. The voucher code can only be used once, on a single transaction - per head/credit card/registration.

1345670:1125156

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