Subject: Re: Missing items//6479998548
From: Shakeeb Arsalan <[email-masked]>
To: Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Arish Laila <[email-masked]>, suvadeep saha <[email-masked]>, sree adhikessavan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Mohammad Shafeeque <[email-masked]>, escalations dxbteam <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 8 Sep 2020 02:03:32 -0700 (MST)

Hi Jessie 

Please advise. 

Regards 
Shakeeb 

From: "Apoorv Joshi" <[email-masked]> 
To: "Jessie Caparas" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Arish Laila" <[email-masked]>, "suvadeep saha" <[email-masked]>, "sree adhikessavan" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Sunday, 6 September, 2020 12:22:39 
Subject: Re: Missing items//6479998548 

Hi Jessie, 

Yes we did and as per their response they only received 1 package from us and they have delivered what they received. 

Please advise. Thank you for your help! 

Regards, 
Apoorv 

From: "Jessie Caparas" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "ArishLaila" <[email-masked]>, "Suvadeep Saha" <[email-masked]>, "sree adhikessavan" <[email-masked]> 
Cc: "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "escalations dxbteam" <[email-masked]> 
Sent: Thursday, 6 August, 2020 16:38:14 
Subject: RE: Missing items//6479998548 

[ mailto:[email-masked] | @Seeta Seeta ] 

Did we also check with courier partner? 

From: Seeta Seeta <[email-masked]> 
Sent: Thursday, August 6, 2020 12:30 PM 
To: ArishLaila <[email-masked]>; Suvadeep Saha <[email-masked]>; Sree Adhikessavan <[email-masked]> 
Cc: Shakeeb Arsalan <[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque <[email-masked]>; Apoorv Joshi <[email-masked]>; Escalations Dxbteam <[email-masked]> 
Subject: Re: Missing items//6479998548 
Importance: High 

External email sender, please take precaution. 

Hi Team, 

With reference to the order number 6479998548, the customer placed the order for 9 items and as per the customer he is complaining about 6 items. 

The missing items details are: 

154408090 - - Juniors Textured Bib - Set of 5 SAR 21.00 

160872565 - - Juniors Printed Knee Pad - Set of 2 SAR 11.00 

160718333 - - Juniors Printed 13-Piece Gift Set SAR 74.00 

162210702 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves SAR 39.00 

162048539 - - Juniors Printed 8-Piece Apparel Set SAR 56.00 

162161367 - - Juniors Striped Receiving Blanket - 75x100 cms SAR 36.00 

So can you please look into this concern and let us know whether the above items were shipped or not from our warehouse. 

Thanks & Regards, 
Seeta Kunwar 

From: "Mohammad Shafeeque" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, 6 August, 2020 11:57:33 
Subject: Missing items 

Hi Team, 

Problem Statement : Missing items 
Order ID: 6479998548 
Tracking ID: 45766883945 
The missing items are : 

154408090 - - Juniors Textured Bib - Set of 5 SAR 21.00 
160872565 - - Juniors Printed Knee Pad - Set of 2 SAR 11.00 
160718333 - - Juniors Printed 13-Piece Gift Set SAR 74.00 
162210702 - - Juniors Printed Closed Feet Sleepsuit with Long Sleeves SAR 39.00 
162048539 - - Juniors Printed 8-Piece Apparel Set SAR 56.00 
162161367 - - Juniors Striped Receiving Blanket - 75x100 cms SAR 36.00 

Issue Description: Customer placed an order for 9 items and as per hybris all items have been delivered. 

Kindly check and confirm us that have you dispatched the full order to the courier side as the customer claims that he did not receive 6 items. 

Regards 

Shafeeque 

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