Subject: Re: Return item approval // 1123067 // 9784688686
From: Shakeeb Arsalan <[email-masked]>
To: Ala Hamood <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Apoorv Joshi <[email-masked]>
Date: Tue, 8 Sep 2020 01:55:32 -0700 (MST)

Hi Alaa, 

the customer can not return the item after this long, Why did not you explain the customer properly in the first place 

He should have made the return in UAE with in 14 days from the day of reviving the item 

apologies to the customer and inform the same 

From: "Ala Hamood" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]> 
Cc: "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Apoorv Joshi" <[email-masked]> 
Sent: Monday, 7 September, 2020 17:01:37 
Subject: Return item approval // 1123067 // 9784688686 

Dear Team , 

Problem Statement : Return item approval. 

Order Date : May 27, 2020 
Order ID:9784688686 
Tracking ID : 00000100064382154 
Total Price : AED2,076.30 
Item price : AED845 
order from BABYSHOP 

Issue Description : The Customer placed the order on 05/ 27/ 2020, and he receive the order on 6/2/2020 , and he reported that for the following item (161428897 - - Teknum 3 in 1 Pram Stroller) was mentioned on the website that the wheeler will be made out of rubber, however the received ones was made out of plastic, he opened the item after he moved to Oman and found out that it is not what he expected, and now he is back to UAE and asking for return and refund as the item has not been used. 
so he went to return it to the store and they didn't accept it and ask him to return it online so he emailed us for that 

Case history : The customer reached out to us on 20 Jun 2020 informing that in Oman they did not accept the return. 

Customer's history : the customer is with us since 5/27/2020 and this is his 2nd order with us. 

Assistance required : We request you to provide return approval in order and close the issue. 

plz check the attachment and do need full 

Regards, 
Ala Aldin