Subject: [##743639##] Receipt of reply in a ticket.
From: Postaplus <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Mon, 7 Sep 2020 01:59:58 -0700 (PDT)

Dear Shakeeb Arsalan,

A new reply received for your ticket [##743639##] - Re: Refund issue 
100041237685 from Shakeeb Arsalan.The content of the reply is as 
follows: Hi Reddy,
Can you please check the below concern and assist us with case. The case is 
pending since long time and the customer is constantly chasing us for his 
refund.

Thanks & Regards,
Seeta Kunwar
From: "Reddy Prasad" <[email-masked]>
To: "Seeta Seeta" <[email-masked]>
Cc: "Shakeeb Arsalan" <[email-masked]>, "KWI CustomerSupport" 
<[email-masked]>, "Lessin Kumar" 
<[email-masked]>, "Rashid Gafoor Kaskar" 
<[email-masked]>, "Harish Thakor" 
<[email-masked]>, "Apoorv Joshi" <[email-masked]>, 
"Fauzan Ahmad, Musalman" <[email-masked]>, "Mohammad Shafeeque" 
<[email-masked]>, "escalations dxbteam" 
<[email-masked]>, "midhun madhu" 
<[email-masked]>
Sent: Wednesday, September 2, 2020 10:41:44 AM
Subject: RE: Refund issue 100041237685

Dear Rashid

Can you please check and confirm. 

Regards

Reddy Prasad

From: Seeta Seeta <[email-masked]> 
Sent: Tuesday, September 1, 2020 4:17 PM
To: Reddy Prasad <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>; KWI CustomerSupport 
<[email-masked]>; Lessin Kumar 
<[email-masked]>; Rashid Gafoor Kaskar 
<[email-masked]>; Harish Thakor 
<[email-masked]>; Apoorv Joshi <[email-masked]>; Fauzan 
Ahmad, Musalman <[email-masked]>; Mohammad Shafeeque 
<[email-masked]>; Escalations Dxbteam 
<[email-masked]>; Midhun Madhu 
<[email-masked]>
Subject: Re: Refund issue 100041237685

External email sender, please take precaution.

Hi Reddy,

 Can you please re-check this case with concern team as we have not received 
any update till now.

Thanks & Regards,
 Seeta Kunwar

From: "Reddy Prasad" <[email-masked] 
<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked] 
<mailto:[email-masked]>>, "KWI CustomerSupport" <
[email-masked] <mailto:[email-masked]>>, 
"Lessin Kumar" <[email-masked] 
<mailto:[email-masked]>>, "Rashid Gafoor Kaskar" <
[email-masked] <mailto:[email-masked]>>, 
"Harish Thakor" <[email-masked] 
<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked] <mailto:[email-masked]>>, "Seeta 
Seeta" <[email-masked] <mailto:[email-masked]>>, "Fauzan 
Ahmad, Musalman" <[email-masked] 
<mailto:[email-masked]>>, "Mohammad Shafeeque" <
[email-masked] <mailto:[email-masked]>>, 
"escalations dxbteam" <[email-masked] 
<mailto:[email-masked]>>, "midhun madhu" <
[email-masked] <mailto:[email-masked]>>
Sent: Monday, August 3, 2020 4:44:48 PM
Subject: RE: Refund issue 100041237685

Dear Rashid

Please confirm if the payment is received 

Regards

Reddy Prasad

From: Shakeeb Arsalan <[email-masked] 
<mailto:[email-masked]>> 
Sent: Monday, August 3, 2020 12:08 PM
To: KWI CustomerSupport <[email-masked] 
<mailto:[email-masked]>>; Lessin Kumar <
[email-masked] <mailto:[email-masked]>>; Rashid 
Gafoor Kaskar <[email-masked] 
<mailto:[email-masked]>>; Harish Thakor <
[email-masked] <mailto:[email-masked]>>
Cc: Apoorv Joshi <[email-masked] <mailto:[email-masked]>>; Seeta 
Seeta <[email-masked] <mailto:[email-masked]>>; Fauzan 
Ahmad, Musalman <[email-masked] 
<mailto:[email-masked]>>; Mohammad Shafeeque <
[email-masked] <mailto:[email-masked]>>; 
Escalations Dxbteam <[email-masked] 
<mailto:[email-masked]>>; Midhun Madhu <
[email-masked] <mailto:[email-masked]>>; Reddy 
Prasad <[email-masked] <mailto:[email-masked]>>
Subject: Re: Refund issue 100041237685

External email sender, please take precaution.

Hi Team,

Problem Statement:  Refund issue

Order No : 8376251864

Tracking : 100041237685

PFA and refund the customer as the customer paid online to you but you did 
not deliver the order,

Customer is chasing us.

Pls do the needful.

Regards

Shakeeb

From: "Shakeeb Arsalan" <[email-masked] 
<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked] 
<mailto:[email-masked]>>
Cc: "Apoorv Joshi" <[email-masked] <mailto:[email-masked]>>, "Seeta 
Seeta" <[email-masked] <mailto:[email-masked]>>, "Fauzan 
Ahmad, Musalman" <[email-masked] 
<mailto:[email-masked]>>, "Mohammad Shafeeque" <
[email-masked] <mailto:[email-masked]>>, 
"escalations dxbteam" <[email-masked] 
<mailto:[email-masked]>>, "midhun madhu" <
[email-masked] <mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 16:29:12
Subject: Re: Refund issue 100041237685

Hi Team,

Problem Statement:  Refund issue

Order No : 8376251864

Tracking : 100041237685

 PFA and refund the customer as the customer paid online to you but you did 
not deliver the order,
 Customer is chasing us.
 Pls do the needful.

 Regards
 Shakeeb

From: "Mohammad Shafeeque" <[email-masked] 
<mailto:[email-masked]>>
To: "Shakeeb Arsalan" <[email-masked] 
<mailto:[email-masked]>>, "Apoorv Joshi" <[email-masked] 
<mailto:[email-masked]>>, "Seeta Seeta" <[email-masked] 
<mailto:[email-masked]>>, "Fauzan Ahmad, Musalman" <
[email-masked] <mailto:[email-masked]>>
Sent: Sunday, 26 July, 2020 10:31:03
Subject: Refund issue

Hi Team.

Problem Statement:  Refund issue

Order No : 8376251864
 Tracking : 100041237685

Payment Mode : COD

 

The payment mode is 'Cash on Delivery" however the customer claims that he 
received a payment link from Centerpoint  and paid 43.630 KWD before receiving 
the order , As per hybris the order is NDR customer is asking for refund . he 
also provided the bank details .Customer has also shared the bank statement as 
well.

Kindly check and assist to resolve the case.

 Regards

 Shafeeque

 

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 This e-mail message (which includes attachment/s thereto, if any, and the 
information therein), is legally privileged, proprietary, strictly confidential 
and exempt from disclosure, which is not waived or lost by mis-transmission or 
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View ticket <https://desk.zoho.com/portal/postaplus/ticket/743639>
 Reply to this email if you have any questions or clarifications.
Regards,
Postaplus Support Team.