Subject: Re: Order 6477051281 Refund status
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>, Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, M Ataullah <[email-masked]>
Date: Mon, 7 Sep 2020 01:16:03 -0700 (MST)

Hi Malik, 

PFB details the customer's has shared: 

Account's holder Name : Ahmed Abdulaziz Ahmed Al-Hadi Muhammad 
Account NO : 528608010087495 
IBAN : SA2980000528608010087495 
Al Rajhi Bank 

Regards 
Shakeeb 

From: "Malik Ismail" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "M Ataullah" <[email-masked]> 
Sent: Sunday, 6 September, 2020 10:36:47 
Subject: RE: Order 6477051281 Refund status 

Hi Apoorv, 

Please get bank details from customer to do manual refund. 

Regards, 

Malik 

From: Malik Ismail <[email-masked]> 
Sent: Saturday, September 5, 2020 7:52 PM 
To: Apoorv Joshi <[email-masked]> 
Cc: Escalations Dxbteam <[email-masked]>; seeta.seeta <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Shakeeb Arsalan <[email-masked]>; M Ataullah <[email-masked]> 
Subject: RE: Order 6477051281 Refund status 

Hi Apoorv , 

Will check and update. 

From: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, September 4, 2020 1:26 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; seeta.seeta < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Order 6477051281 Refund status 

External email sender, please take precaution. 

Hi Malik, 

No update from Sankar on the Jira ticket. Customer has now shared their Bank statement as well for the same. 

Kindly check and advise. Thank you for your help! 

Regards, 

Apoorv 

From: "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Saturday, 11 July, 2020 15:18:07 
Subject: RE: [#403089] Order 6477051281 Refund status 

Hi Shakeeb, 

Ticket REL-89466 updated , Sankar will confirm tomorrow as refund should done by PayFort Team. 

Regards, 

Malik Ismail 

From: Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Friday, July 10, 2020 4:22 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; M Ataullah < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: [#403089] Order 6477051281 Refund status 

External email sender, please take precaution. 

Hi Malik, 

Order : 6477051281 
problem statement : PFA the refund got rejected 3 times, then we can see it was successful on 5/8/20 but still the customer is denying he received any. 
as per Jira team that it will be processed in bulk ( [ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Flandmark.atlassian.net%2Fbrowse%2FREL-89466&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7C2403d11298a8419d93bd08d851b3a54c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637349179294396057&sdata=ChmPvNLFAD2PlvtmsQbnNgvB%2Fu2mRwVZY4mM%2Bp%2FCmeE%3D&reserved=0 | 
https://landmark.atlassian.net/browse/REL-89466 ] ) 

Please assist in order to close the issue. 

Regards 
Shakeeb 

From: "M Ataullah" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Sunday, 5 July, 2020 17:10:59 
Subject: Re: [#403089] Order 6477051281 Refund status 

Hi Team, 

Kindly loot at this mail. 

Regards 

Ataullah 

From: "Payfort Helpdesk" < [ mailto:[email-masked] | [email-masked] ] > 
To: "jishan sahib" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "m ataullah" < [ mailto:[email-masked] | [email-masked] ] >, "sankar t" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 9 June, 2020 12:51:31 
Subject: Re: [#403089] Order 6477051281 Refund status 

Hi Jishan, 

Good Morning! 

Thank you for contacting Payfort. 

In order to process the refund we need to send this query to the bank to process this manually if you wish us to proceed please provide us with the below information. 

	

Amount 

Currency 

Date of trx 

Auth. code 

RRN 

Card number 

Request Refund Amount 

Merchant ID 

Merchant Reference 

Fort ID 

	

	

	

	

	

	

	

	

	

​ 

@ Sankar please look into this query from Jishan. 

We await your response and remain at your disposal. 

Stay Safe 

Best Regards, 

Harsh Kothari 

Operation Analyst 

Phone: +971 45739800 (Option 2) 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

Error! Filename not specified. 

Error! Filename not specified. 

[ https://eur03.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.payfort.com%2Fa-letter-to-our-community%2F&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7C2403d11298a8419d93bd08d851b3a54c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637349179294406047&sdata=ZdF%2BgCUlGG%2Buz73qYFPXUMUqUl5PXEVkzv4Y2vhfjGc%3D&reserved=0 | A
 letter to our community ] 

#stayUPBEAT 

On Tue, 9 Jun at 2:35 AM , Jishan Sahib < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Customer is claiming that he did not received the refund yet , please check the status at your end. 

---------------------------------- 

With Thanks & Regards, 

Jishan Sahib 

Web Team | Landmark Group 

M : +97150-8971894 

T : +9714 – 5174376 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7C2403d11298a8419d93bd08d851b3a54c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637349179294406047&sdata=Ij%2FabDoC8vKw5NWZAzOCvQnQhk%2FxN99dd3bVvzUPnPo%3D&reserved=0 | 
www.landmarkgroup.com ] 

403089:58665 

This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. [ https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&data=02%7C01%7CMalik.Ismail%40landmarkgroup.com%7C2403d11298a8419d93bd08d851b3a54c%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637349179294416039&sdata=gJEjaj0rBjCC%2FPpGBbRALQ1o4TozDVD2hSxck7IPUeA%3D&reserved=0 | 
www.landmarkgroup.com ] 
This e-mail message (which includes attachment/s thereto, if any, and the information therein), is legally privileged, proprietary, strictly confidential and exempt from disclosure, which is not waived or lost by mis-transmission or error. If you are not the original intended recipient of this message, it may be unlawful and illegal for you to read, print, retain, copy, disseminate, disclose or otherwise use this message, or take any action in reliance on it, and the same is prohibited and forbidden. If you have received this email in error, please notify the sender immediately by return reply and delete the message from your system without printing or making a copy. Neither the sender nor we are liable for any loss or damage as a result of this message, or for any delay, interception, corruption, virus, error, omission, improper or incomplete transmission thereof. www.landmarkgroup.com