Subject: Fwd: [#145201] - Delivery
From: Urvika Chaudhary <[email-masked]>
To: LM CS Team <[email-masked]>
Cc: Seeta Seeta <[email-masked]>
Date: Mon, 21 Oct 2019 01:25:46 -0700 (MST)

Hi Team, 

Please follow this . 

From: Mustehsan Siddiqui [mailto:[email-masked]] 
Sent: Monday, October 21, 2019 8:42 AM 
To: Seeta Seeta; Urvika Chaudhary; ccwebteam; Ali Mkhaimer; Mohammad Shababe Quamar 
Cc: Nour Hanayneh; Escalations Dxbteam 
Subject: FW: [#145201] - Delivery 

Guys, 

Even after several heads up the team keeps on sending escalation emails without complete information or details. 

Going forward for any approval from the Head of Concept, make sure the team first escalates the case to [ mailto:[email-masked] | [email-masked] ] . DO NOT SEND a direct email to the head of brands from now on. 

[ mailto:[email-masked] | @Mohammad Shababe Quamar ] – Please do speak to both the team & explain them in details. 

Regards, 

Mustehsan 

From: Mike Bermingham < [ mailto:[email-masked] | [email-masked] ] > 
Date: Monday, 21 October 2019 at 8:58 AM 
To: Mustehsan Siddiqui < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fw: [#145201] - Delivery 

Mustehsan, 

I continue to get requests for refunds without the basic information that I am requesting. Has the customer made this claim before and the time and frequency the customer has bee shopping with us. Please ensure the teams are 100% clear on this requirement. I will not answer any requests without this information. 

Mike Bermingham 
Head of Omni Channel Lifestyle 
w: Lifestyleshops.com 
m: +971563692571 
t: +97145176532 

From: Centrepoint < [ mailto:[email-masked] | [email-masked] ] > 
Sent: October 20, 2019 9:05 PM 
To: Mike Bermingham < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#145201] - Delivery 

External email sender, please take precaution. 

HI Mike . 

with reference to order number :6443377697 

item id :161525947 

the customer is complaining that he didn't receive the item mentioned above with the order. 
can you please give us approval to do the refund for missing item 

Regards 
Shakeeb 

On Mon, 16 Sep at 3:46 PM , Centrepoint < [ mailto:[email-masked] | [email-masked] ] > wrote: 

HI team . 

with reference to order number :6443377697 

item id :161525947 

the customer is complaining about missing item, 
can you ​please give us approval to do the refund for missing item 
regards 

obiedo 

BQ_BEGIN

On Thu, 5 Sep at 7:55 PM , Abosaud Aotaibi < [ mailto:[email-masked] | [email-masked] ] > wrote: 

القطعه التي لم تصلني الحقيبه 

وصلني حقيبة الطعام والمقلمه فقط 

في خميس، 5 سبتمبر، 2019 في 1:59 م، كتب Centrepoint < [ mailto:[email-masked] | [email-masked] ] >: 

BQ_BEGIN

​مرحبا ابو سعود . 

​ 

نشكرك على التواصل معنا . 

​ 

هل بامكانك ارسال اي قطعه لم تصلك . 

لانه كما هو موضح لدينا انه تم استلام جميع القطع من شريك الشحن. 

لا تتردد في ارسال اي استفسار حتى تتم مساعدتك باكمل وجه . 

سعيدون بخدمتك . 
​ 
أصدقائك . 

فريق الدعم . 

​ 

BQ_END

BQ_END

145201:1125156 

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