Subject: Ticket Assigned - Conversation with User
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Tue, 26 Nov 2019 11:34:18 +0000

Hi Shakeeb Arsalan,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    hi           03:20 PM, 26th Nov                   Shakeeb                   Hi, Thank you for contacting us. How may I help you?           03:20 PM, 26th Nov                     User                    last week i ordered few stuff from babyshop using click and collect service           03:22 PM, 26th Nov                     User                    one of the set of clothes i ordered in 6-9 month size came with a 6-9 month shirt and smaller size(3-6) short           03:23 PM, 26th Nov                     User                    how can i get it exchanged now           03:24 PM, 26th Nov                     User                    also i felt the quality of clothes was a disappointment           03:24 PM, 26th Nov                   Shakeeb                   In the meantime, an exchange is not available at  [email-masked]  You can return online purchases through the below three channels:

 
 
· You can contact our customer support team on  80022297467  to book a return and to be notified of the refund amount based on our return policy.

· You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.

· You can now drop off your return to any (Babyshop) store across the UAE.
 
Here’s what you need to do.
 
· 

Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (  Babyshop  ) store in the UAE.

· Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.

· Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.

 
Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           03:29 PM, 26th Nov                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/279996