Subject: Re: Refund approval. 6480120559
From: Shakeeb Arsalan <[email-masked]>
To: Malik Ismail <[email-masked]>, Jessie Caparas <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Ezzaldeen Mahyoub <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 5 Sep 2020 00:17:53 -0700 (MST)

Hi Team 

Kindly assist regarding the following concern. 

Regards 
Shakeeb 

From: "Ezzaldeen Mahyoub" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Sent: Wednesday, September 2, 2020 6:00:56 PM 
Subject: Refund approval. 

Hi Team, 
Problem Statement: Refund approval. 
Ticket ID: 822151 
Order Date: 11-Apr-2020 
Order ID: 6480120559 
Tracking ID: 45764924995 
Total Price: SAR149.00 
Issue Description : The order was placed on 11-Apr-2020 and delivered to customer on 13/04/20 . But customer return two items and claimed that the courier has collected the item from him . As per hybris the RMA is cancelled , and the customer he has not been provided any return receipt. 
Customer's history : Customer is with us since March 2020 and has 9 completed orders. 
Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 
Regards 
Ezzaldeen