Subject: New Reply Received - Compensation Voucher
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Fri, 04 Sep 2020 11:27:07 +0000 (UTC)

Hi Shakeeb Arsalan,  The customer has responded to the ticket.  Compensation Voucher  Ticket comment <div dir="ltr">
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<div dir="ltr">Hi Babyshop team, </div>
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<div dir="ltr">I really fed up with the unfair service of Babyshop. I m feeling cheated with the  policy and ridiculous customer care service. </div>
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<div dir="ltr">I was given 1000Aed against incomplete delivery of baby pram ( cam pulsar travel system ) . But now when I availed 1000/- aed in which I had to use the voucher paying 1100/- , I got a msg that one of the order which is insulated bag will be cancelled
 due to no stock and 95Aed will be refunded i instead Recieved only  9.22 in my bank account .when I. Called the customer care they said this is the policy against voucher .</div>
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<div dir="ltr">Secondly I ordered Alcatel baby monitor worth 499/- Aed which is defected piece ,  the battery is expanded and not getting charged . Inspite of charging it is saying not charged , seems like a used product . </div>
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<div dir="ltr">I am attaching the picture of Alcatel monitor please Check , battery is expanded and Not getting charged . when I called the call center they said 44.59 will be refunded . </div>
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<div dir="ltr">This is ridiculous and cheating customer . You gave 1000/- aed and out of which only 400 aed stuff is delivered and for rest 600 aed you are returning 52 aed , such a shame . kindly look into this matter and resolve it, as I m frustrated chasing
 and seems like never Ending .</div>
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<img src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NDE4NjA4OSwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.zfNIlejMwzuSdG4lp1NodTBGZftv1jhJWv-jkuepaBI" alt="Image.jpeg" style="caret-color: rgb(0, 0, 0); font-family: -apple-system, HelveticaNeue; max-width: 100%">
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<div>From: Sachin Maheshwari &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, September 1, 2020 8:28:41 AM<br>
<b>To:</b> Aditti Sinha &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#1345670] - Compensation Voucher
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<div class="x_MsoNormal">Hi Aditi,</div>
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<div class="x_MsoNormal">I have get the voucher settings/conditions checked they all are fine.</div>
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<div class="x_MsoNormal">Seems like, the cart has one or more products from Other concepts (May be Shoemart).</div>
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<div class="x_MsoNormal">Can you pls recheck the items, or send me the screen image for item selected, on which I can advise what is not applicable with this voucher.</div>
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<div class="x_MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt; font-family:"Helv",sans-serif; color:black'>Regards,</span></div>
<div class="x_MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt; font-family:"Helv",sans-serif; color:black'>Sachin Kumar</span></div>
<div class="x_MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt; font-family:"Helv",sans-serif; color:black'>Assistant Manager – Ecommerce Operations</span></div>
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<div class="x_MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt; font-family:"Helv",sans-serif; color:black'>Landline: +971 4 517 5412</span></div>
<div class="x_MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt; font-family:"Helv",sans-serif; color:black'>India Mobile: +91 85860 04494</span></div>
<div class="x_MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt; font-family:"Helv",sans-serif; color:black'>UAE Mobile:+971 56 408 0342</span></div>
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<div class="x_MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt; font-family:"Helv",sans-serif; color:black'><a href="mailto:[email-masked]" rel="noreferrer"><span style="color:#0563C1">[email-masked]</span></a></span></div>
<div class="x_MsoNormal" style="text-autospace:none"><span style='font-size:8.0pt; font-family:"Helv",sans-serif; color:black'><a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=02%7C01%7CAditti.Sinha%40landmarkgroup.com%7Cdfb723afb01948a70c2508d84e2f8154%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345313219384488&amp;sdata=stN%2FLMU99JXBcvtZS79Cc3LAMoAOIeec3garp10F%2BKA%3D&amp;reserved=0" rel="noreferrer"><span style="color:#0563C1">www.babyshopstores.com</span></a>
 I <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.landmarkgroup.com%2F&amp;data=02%7C01%7CAditti.Sinha%40landmarkgroup.com%7Cdfb723afb01948a70c2508d84e2f8154%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345313219394474&amp;sdata=fsvkolJgXoOsxBpLhKg65hCEDfJ9MEIdg6KigP8grcU%3D&amp;reserved=0" rel="noreferrer">
<span style="color:#0563C1">www.landmarkgroup.com</span></a></span></div>
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<b>From:</b> Aditti Sinha &lt;[email-masked]&gt;
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<b>Sent:</b> Tuesday, September 1, 2020 12:39 AM<br>
<b>To:</b> Sachin Maheshwari &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#1345670] - Compensation Voucher</div>
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<div class="x_MsoNormal">Hi Sachin,</div>
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<div class="x_MsoNormal">How are you, hope you are doing well .</div>
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<div class="x_MsoNormal">I was trying to redeem the voucher , I m getting the msg that the cart should be above 1100Aed . My cart is above 1100 still I m getting the error.</div>
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<div class="x_MsoNormal">I have attached the screen shot </div>
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<div class="x_MsoNormal">Thanks </div>
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<div class="x_MsoNormal">Aditti </div>
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<div class="x_MsoNormal">971 52 996 0363<img width="1125" height="2436" id="x_id-D993D19E-997D-4080-8737-C261CB653E3B" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0MzE0NDE4NjA4OCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.SQKqu8tqh6sOE_wsC5Mo3vhOkX5UHXFK3Smkw1tpo8s" alt="Image.jpeg" style="width:11.7187in; height:25.375in">
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<b><span style="color:black">From:</span></b><span style="color:black"> Babyshop &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Sent:</b> Tuesday, August 4, 2020 3:53:31 PM<br>
<b>To:</b> Aditti Sinha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#1345670] - Compensation Voucher</span> </div>
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<b><i><span style="font-size:13.5pt; color:indianred">External email sender, please take precaution.</span></i></b><span style="color:indianred"></span>
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<div class="x_MsoNormal" style="margin-bottom:12.0pt"><span style="font-size:10.5pt">Hi Aditti,<br>
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Thank you for getting in touch with us.<br>
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For the inconvenience caused in the order 9793928361, we’d like to give you another voucher worth AED 1000 for you to use it on your next purchase at
<a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2Fae%2Far%2F&amp;data=02%7C01%7CAditti.Sinha%40landmarkgroup.com%7Cdfb723afb01948a70c2508d84e2f8154%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345313219394474&amp;sdata=KMpWq%2BAwGsxJUz1j7OxBMinwdnUbYzbZvo6Uib8ktnE%3D&amp;reserved=0" rel="noreferrer">
www.babyshopstores.com/ae/ar/</a><br>
The voucher code you need to apply at checkout is P90-5XR2-5DSD-75NM-W *Terms and conditions apply<br>
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Once again, sincere apologies, and thank you for your patience.<br>
Your friends,<br>
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The Support Team<br>
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* Terms and conditions:<br>
1. This voucher code is valid till 04.09.2020<br>
2. The voucher can be spent on a threshold of AED 1100.<br>
3. Voucher is only valid on <a href="https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.babyshopstores.com%2F&amp;data=02%7C01%7CAditti.Sinha%40landmarkgroup.com%7Cdfb723afb01948a70c2508d84e2f8154%7C1f9b09b4197c4f1cb0c5571a6ccc96c8%7C0%7C0%7C637345313219404470&amp;sdata=YUPUmOyhrOc5fBwdF9AAKIWLJdLdvzlpQGC6ZTJh614%3D&amp;reserved=0" rel="noreferrer">
www.babyshopstores.com</a><br>
4. The voucher code can only be used once, on a single transaction – per head/credit card/registration.
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<span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>1345670:1125156</span><span style="font-size:10.5pt">
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