Subject: Re: Knet refund issue cancelled on validation case ID 1335523
From: Ammar Asif <[email-masked]>
To: Apoorv Joshi <[email-masked]>
Cc: Seeta Seeta <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>
Date: Thu, 3 Sep 2020 02:26:19 -0700 (MST)

hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 29 August, 2020 12:11:00 
Subject: Re: Knet refund issue cancelled on validation case ID 1335523 

hi team, 
any update? 

From: "Ammar Asif" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Saturday, 22 August, 2020 10:12:49 
Subject: Re: Knet refund issue cancelled on validation case ID 1335523 

hi team, 
any update? 

From: "Apoorv Joshi" <[email-masked]> 
To: "Ammar Asif" <[email-masked]> 
Sent: Friday, 21 August, 2020 10:39:12 
Subject: Fwd: Knet refund issue cancelled on validation case ID 1335523 

From: "Rashid Gafoor Kaskar" <[email-masked]> 
To: "Apoorv Joshi" <[email-masked]> 
Cc: "Jessie Caparas" <[email-masked]>, "Seeta Seeta" <[email-masked]>, "malik ismail" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Ammar Asif" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Lessin Kumar" <[email-masked]>, "Harish Thakor" <[email-masked]>, "Anju John" <[email-masked]>, "Lessin Kumar" <[email-masked]> 
Sent: Monday, 17 August, 2020 17:41:57 
Subject: RE: Knet refund issue cancelled on validation case ID 1335523 

HI, 

We have done the refund today 

Original Transaction ID202016184849915 

IP Address168.187.147.210Batch ID 

Transaction Date/TimeMon Aug 17 15:11:25 AST 2020Post Date0817 

Transaction ID202023033142775Action CodeCredit 

Merchant ID2683Terminal ID268301 

Payment InstrumentDebit CardBrand IDBoubyan Bank 

Card Number470350******0021Card ExpirationJan , 2024 

Transaction Amount35.000Currency Code414 

Merchant Track ID159173021500065068Result CodeCAPTURED 

Host Response00Authorization Code381886 

AVS ResponseCVD2 Validation Repsonse 

Reference ID023096000497STAN ID893817 

Cardholder Address 

ECI7Cardholder Zip Code 

User Field 1User Field 2 

User Field 3User Field 4 

User Field 5 

UCAFHost Tran ID 

From: Apoorv Joshi <[email-masked]> 
Sent: Saturday, August 15, 2020 2:11 PM 
To: Rashid Gafoor Kaskar <[email-masked]> 
Cc: Jessie Caparas <[email-masked]>; seeta.seeta <[email-masked]>; Malik Ismail <[email-masked]>; Shakeeb Arsalan <[email-masked]>; Fauzan Ahmad, Musalman <[email-masked]>; Ammar Asif <[email-masked]>; Escalations Dxbteam <[email-masked]>; Lessin Kumar <[email-masked]>; Harish Thakor <[email-masked]> 
Subject: Re: Knet refund issue cancelled on validation case ID 1335523 

External email sender, please take precaution. 

Dear Rashid, 

The payment mode is KNET and date is June 9, 2020. 

Thank you for your help! 

Regards, 
Apoorv 

From: "Rashid Gafoor Kaskar" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Jessie Caparas" < [ mailto:[email-masked] | [email-masked] ] >, "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "malik ismail" < [ mailto:[email-masked] | [email-masked] ] > 
Cc: "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] >, "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] >, "escalations dxbteam" < [ mailto:[email-masked] | [email-masked] ] >, "Lessin Kumar" < [ mailto:[email-masked] | [email-masked] ] >, "Harish Thakor" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Tuesday, 4 August, 2020 19:25:42 
Subject: RE: Knet refund issue cancelled on validation case ID 1335523 

Hi, 

Please specify date & payment mode( Knet or credit card) for below transaction to check if its realized in our bank. 

Thanks 

Rashid 

From: Jessie Caparas 
Sent: Friday, July 31, 2020 9:04 AM 
To: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] >; Malik Ismail < [ mailto:[email-masked] | [email-masked] ] >; Rashid Gafoor Kaskar < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: Knet refund issue cancelled on validation case ID 1335523 
Importance: High 

[ mailto:[email-masked] | @Rashid Gafoor  Kaskar ] 

A kind reminder on the below refund complaint. 

From: Seeta Seeta < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, July 30, 2020 4:38 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Apoorv Joshi < [ mailto:[email-masked] | [email-masked] ] >; Shakeeb Arsalan < [ mailto:[email-masked] | [email-masked] ] >; Fauzan Ahmad, Musalman < [ mailto:[email-masked] | [email-masked] ] >; Ammar Asif < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Re: Knet refund issue cancelled on validation case ID 1335523 

External email sender, please take precaution. 

Hi Malik, 

Can you please assist us in the below case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" < [ mailto:[email-masked] | [email-masked] ] > 
To: "Seeta Seeta" < [ mailto:[email-masked] | [email-masked] ] >, "Apoorv Joshi" < [ mailto:[email-masked] | [email-masked] ] >, "Shakeeb Arsalan" < [ mailto:[email-masked] | [email-masked] ] >, "Fauzan Ahmad, Musalman" < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Wednesday, 29 July, 2020 16:12:17 
Subject: Knet refund issue cancelled on validation case ID 1335523 

Problem Statement: Refund Not Processed 

Order Date : 6/9/20 

Order ID: 8386936373/ 8386936269 

Tracking ID:0000000000 

transaction ID: 21682979 

Payment number: 211879459_700 

Hawala number: 016140028720 

Assistance Required: Need refund for customer. 

The order was placed on 6/9/20 but his got cancelled on validation and money got deducted and not refund yet , now he is chasing us for his refund. 

please do needful. 

Best regards 

Ammar Asif 

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