Subject: Re: [#655851] - Re:Re:Re:Re:Re:Credit note inquiry
From: Seeta Seeta <[email-masked]>
To: Akshay Berry <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, Shakeeb Arsalan <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Thu, 3 Sep 2020 01:30:46 -0700 (MST)

Hi Akshay, 

Thank you for sharing the voucher details, and the same details has been shared with the customer as well. 

Thanks & Regards, 
Seeta Kunwar 

From: "Akshay Berry" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Cc: "escalations dxbteam" <[email-masked]> 
Sent: Thursday, September 3, 2020 1:30:08 PM 
Subject: FW: [#655851] - Re:Re:Re:Re:Re:Credit note inquiry 

Hi Seeta, 

Please forward the voucher for order# 9796225770 to the customer in regards to ticket# 655851 and close the case. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | 
[email-masked] ] 

T: +971 4 5172125 

From: Gito Varghese <[email-masked]> 
Sent: Thursday, September 3, 2020 8:56 AM 
To: Akshay Berry <[email-masked]>; Ron Thomas <[email-masked]> 
Cc: Raveen Sethupathy <[email-masked]>; Julius Rodrigues <[email-masked]>; Escalations Dxbteam <[email-masked]>; Shoemart <[email-masked]>; Malik Ismail <[email-masked]> 
Subject: Re: [#655851] - Re:Re:Re:Re:Re:Credit note inquiry 

Dear Shoemart Team, 

The Voucher has been created as requested. I have put the configuration below, please check and let me know if anything has to change. 

Code: V35-3T5F-1LAC-TWM4-5|Start Date: 03.09.2020 00:00:00|End Date: 03.03.2021 23:59:59 

Type: Serial Voucher|Concept: SHOEMART|Territory: UAE|Checkout Site: N/A 

Value: 100 AED|Minimum Threshold Value: 110 AED|Maximum Discount: N/A|Combinable with other vouchers: TRUE 

Total quantity of redeemable vouchers: 1|Total quantity of redemptions per customer: 1 

Categories included/excluded: N/A|Brands included: N/A|Device Restriction: N/A 

Regards, 
Gito Varghese 

Digital Marketing Coordinator 

Web Team | Landmark Group 

T: +97145172153 

From: Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Date: Wednesday, September 2, 2020 at 5:24 PM 
To: Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >, Gito Varghese < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >, Shoemart < [ mailto:[email-masked] | [email-masked] ] >, Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Subject: RE: [#655851] - Re:Re:Re:Re:Re:Credit note inquiry 

Hi [ mailto:[email-masked] | 
@Gito Varghese ] , 

Could you please issue a manual refund voucher of AED 100 threshold AED 110 valid for 6 months for SM items only. 

Regards, 

Akshay Berry 

Email: [ mailto:[email-masked] | [email-masked] ] 

T: +971 4 5172125 

From: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 27, 2020 4:43 PM 
To: Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >; Akshay Berry < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: RE: [#655851] - Re:Re:Re:Re:Re:Credit note inquiry 

Hi [ mailto:[email-masked] | 
@Akshay Berry ] , 

As discussed , please do the needful. 

Regards, 

Malik Ismail 

From: Ron Thomas < [ mailto:[email-masked] | [email-masked] ] > 
Sent: Thursday, August 27, 2020 4:31 PM 
To: Malik Ismail < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >; Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >; Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >; Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] >; Shoemart < [ mailto:[email-masked] | [email-masked] ] >; [ mailto:[email-masked] | [email-masked] ] 
Subject: Re: [#655851] - Re:Re:Re:Re:Re:Credit note inquiry 

Fyi [ mailto:[email-masked] | 
@Malik Ismail ] 

Regards, 

Ron Thomas 

Web Team | Landmark Group 

T: +97145172134 

From: Shoemart < [ mailto:[email-masked] | [email-masked] ] > 
Reply-To: Shoemart < [ mailto:[email-masked] | [email-masked] ] > 
Date: Thursday, August 27, 2020 at 2:41 PM 
To: " [ mailto:[email-masked] | [email-masked] ] " < [ mailto:[email-masked] | [email-masked] ] > 
Cc: Raveen Sethupathy < [ mailto:[email-masked] | [email-masked] ] >, Ron Thomas < [ mailto:[email-masked] | [email-masked] ] >, Jason Dsouza < [ mailto:[email-masked] | [email-masked] ] >, Julius Rodrigues < [ mailto:[email-masked] | [email-masked] ] >, Namrita Kanjani < [ mailto:[email-masked] | [email-masked] ] >, Escalations Dxbteam < [ mailto:[email-masked] | [email-masked] ] > 
Subject: Fwd: [#655851] - Re:Re:Re:Re:Re:Credit note inquiry 

External email sender, please take precaution. 

Hi Team, 

Problem Statement: Store credit note issue 

Assistance Required: To issue AED 100 voucher 

Issue Description: Customer reported that he has the store credit note of AED 100 which we had converted into the online voucher at the time of Lockdown in April 2020. 

Now the customer has used that voucher and returned the full order. He is insisting to get back the voucher which he has used as he did received the voucher for credit note. 

Customer name: Saher Mahek 
Contact number: 0563412010 
Email address: [ mailto:[email-masked] | [email-masked] ] 

Kindly advise for further process. 

Regards, 
Abhishek 

On Wed, 27 May at 3:32 PM , Shoemart < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: Store credit note issue 

Assistance Required: Disregards store credit note 

Issue Description: Customer reported that she has the store credit note of AED 100 and due to current situation customer is unable to use her credit note in store. 

So, as per customer request we are offering her the same amount online voucher for online shopping. 

Kindly disregard the store credit note. Attaching the store credit note. 

Customer name: Saher Mahek 
Contact number: 0563412010 
Email address: [ mailto:[email-masked] | [email-masked] ] 

Thank you for your help! 

Regards, 
Abhishek 

BQ_BEGIN

On Fri, 22 May at 9:04 AM , Shoemart < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: Store credit note issue 

Assistance Required: Disregards store credit note 

Issue Description: Customer reported that she has the store credit note of AED 100 and due to current situation customer is unable to use her credit note in store. 

So, as per customer request we are offering her the same amount online voucher for online shopping. 

Kindly disregard the store credit note. Attaching the store credit note. 

Customer name: Saher Mahek 
Contact number: 0563412010 
Email address: [ mailto:[email-masked] | [email-masked] ] 

Thank you for your help! 

Regards, 
Abhishek 

BQ_BEGIN

On Mon, 18 May at 8:33 AM , Shoemart < [ mailto:[email-masked] | [email-masked] ] > wrote: 

Hi Team, 

Problem Statement: Store credit note issue 

Assistance Required: Disregards store credit note 

Issue Description: Customer reported that she has the store credit note of AED 100 and due to current situation customer is unable to use her credit note in store. 

So, as per customer request we are offering her the same amount online voucher for online shopping. 

Kindly disregard the store credit note. Attaching the store credit note. 

Customer name: Saher Mahek 
Contact number: 0563412010 
Email address: [ mailto:[email-masked] | [email-masked] ] 

Thank you for your help! 

Regards, 
Abhishek 

BQ_BEGIN

On Thu, 7 May at 11:52 AM , Shoemart < [ mailto:[email-masked] | [email-masked] ] > wrote: 

​ 

Hi Team, 

Problem Statement: Store credit note issue 

Assistance Required: Disregards store credit note 

Issue Description: Customer reported that she has the store credit note of AED 100 and due to current situation customer is unable to use her credit note in store. 

So, as per customer request we are offering her the same amount online voucher for online shopping. 

Kindly disregard the store credit note. Attaching the store credit note. 

Customer name: Saher Mahek 
Contact number: 0563412010 
Email address: [ mailto:[email-masked] | [email-masked] ] 

Thank you for your help! 

Regards, 
​Abhishek 

BQ_END

BQ_END

BQ_END

655851:1125156 
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