Subject: [##742251##] Receipt of reply in a ticket.
From: Postaplus <[email-masked]>
To: Shakeeb Arsalan <[email-masked]>
Date: Wed, 2 Sep 2020 05:53:50 -0700 (PDT)

Dear Shakeeb Arsalan,

A new reply received for your ticket [##742251##] - Refund not delivered order 
8376370088 / 100041256751 from Shakeeb Arsalan.The content of the 
reply is as follows: Hi Team,
Please update on the below case. 
Thank you for your help!
Regards,Apoorv
From: "Shakeeb Arsalan" <[email-masked]>
To: "Reddy Prasad" <[email-masked]>, "Rashid Gafoor Kaskar" 
<[email-masked]>
Cc: "midhun madhu" <[email-masked]>, "KWI CustomerSupport" 
<[email-masked]>, "Jessie Caparas" 
<[email-masked]>, "escalations dxbteam" 
<[email-masked]>, "Seeta Seeta" 
<[email-masked]>, "Fauzan Ahmad, Musalman" 
<[email-masked]>, "Harish Thakor" 
<[email-masked]>, "Lessin Kumar" 
<[email-masked]>, "Apoorv Joshi" <[email-masked]>
Sent: Monday, 31 August, 2020 20:30:28
Subject: Re: Refund not delivered order  8376370088 / 100041256751

Hi Team,

PFB bank details the customer's has shared and do the needful.

1. Account Holders name: MARYAM M A Alsaffar 2. Account Number: 10023763593. 
Bank Name: NBK ( National Bank of Kuwait)4.Bank Branch: Kaifa.5.IBAN: 
kw42NBOK00000000000010023763596. Account type: current

Regards
Shakeeb
From: "Reddy Prasad" <[email-masked]>
To: "Rashid Kaskar" <[email-masked]>, "midhun madhu" 
<[email-masked]>
Cc: "KWI CustomerSupport" <[email-masked]>, "Shakeeb 
Arsalan" <[email-masked]>, "Jessie Caparas" 
<[email-masked]>, "escalations dxbteam" 
<[email-masked]>, "Seeta Seeta" 
<[email-masked]>, "Fauzan Ahmad, Musalman" 
<[email-masked]>, "Harish thakor" 
<[email-masked]>, "lessin kumar" 
<[email-masked]>
Sent: Tuesday, 4 August, 2020 23:38:04
Subject: Re: Refund not delivered order  8376370088 / 100041256751

Dear CS team 
Can you please inform customer to share account details 
Get Outlook for iOS <https://aka.ms/o0ukef> From: Rashid Gafoor Kaskar 
<[email-masked]>
Sent: Tuesday, August 4, 2020 5:33:33 PM
To: Reddy Prasad <[email-masked]>; Midhun Madhu 
<[email-masked]>
Cc: KWI CustomerSupport <[email-masked]>; Shakeeb Arsalan 
<[email-masked]>; Jessie Caparas 
<[email-masked]>; Escalations Dxbteam 
<[email-masked]>; Seeta Seeta 
<[email-masked]>; Fauzan Ahmad, Musalman 
<[email-masked]>; Harish Thakor 
<[email-masked]>; Lessin Kumar <[email-masked]>
Subject: RE: Refund not delivered order 8376370088 / 100041256751   Hi,

We have received this amount from Posta plus.

Its COD customer, we are not able to make online refund to customer.

Either customer can come to nearby store to collect cash or we can do bank 
refund to customer within 7 working days.

Please let me know through which way customer needs money so we can initiate 
refund.

Thanks

Rashid

From: Reddy Prasad 
Sent: Friday, July 31, 2020 4:57 PM
To: Midhun Madhu <[email-masked]>; Rashid Gafoor Kaskar 
<[email-masked]>
Cc: KWI CustomerSupport <[email-masked]>; Shakeeb Arsalan 
<[email-masked]>; Jessie Caparas 
<[email-masked]>; Escalations Dxbteam 
<[email-masked]>; Seeta Seeta 
<[email-masked]>; Fauzan Ahmad, Musalman 
<[email-masked]>; Apoorv Joshi <[email-masked]>
Subject: RE: Refund not delivered order 8376370088 / 100041256751

Dear Rashid 

Can you please confirm if the money is received in our account

If so please transfer to customers account as Postaplus has confirmed it is 
sent to our warehouse.

As per NDR calling file (refer attached mail) order was in RDC

Regards

Reddy Prasad

From: Jessie Caparas <[email-masked] 
<mailto:[email-masked]>> 
Sent: Friday, July 31, 2020 10:13 AM
To: Apoorv Joshi <[email-masked] <mailto:[email-masked]>>; Midhun 
Madhu <[email-masked] <mailto:[email-masked]>>; 
Reddy Prasad <[email-masked] 
<mailto:[email-masked]>>
Cc: KWI CustomerSupport <[email-masked] 
<mailto:[email-masked]>>; Shakeeb Arsalan <
[email-masked] <mailto:[email-masked]>>; 
Escalations Dxbteam <[email-masked] 
<mailto:[email-masked]>>; Seeta Seeta <
[email-masked] <mailto:[email-masked]>>; Fauzan Ahmad, 
Musalman <[email-masked] <mailto:[email-masked]>>; 
sandhya roshan <[email-masked] 
<mailto:[email-masked]>>
Subject: RE: Refund not delivered order 8376370088 / 100041256751

@Midhun Madhu <mailto:[email-masked]> @Reddy Prasad 
<mailto:[email-masked]>

Please help on the below case.

This is a COD order however customer claims payment was transferred online to 
PP team.

From: Apoorv Joshi <[email-masked] <mailto:[email-masked]>> 
Sent: Thursday, July 30, 2020 10:17 PM
To: Jessie Caparas <[email-masked] 
<mailto:[email-masked]>>
Cc: KWI CustomerSupport <[email-masked] 
<mailto:[email-masked]>>; Shakeeb Arsalan <
[email-masked] <mailto:[email-masked]>>; 
Escalations Dxbteam <[email-masked] 
<mailto:[email-masked]>>; Seeta Seeta <
[email-masked] <mailto:[email-masked]>>; Fauzan Ahmad, 
Musalman <[email-masked] <mailto:[email-masked]>>; 
sandhya roshan <[email-masked] 
<mailto:[email-masked]>>; Midhun Madhu <
[email-masked] <mailto:[email-masked]>>
Subject: Re: Refund not delivered order 8376370088 / 100041256751

External email sender, please take precaution.

Hi Jessie,

Kindly assist with the below case. 

Thank you for your help!

Regards,

Apoorv

From: "Shakeeb Arsalan" <[email-masked] 
<mailto:[email-masked]>>
To: "KWI CustomerSupport" <[email-masked] 
<mailto:[email-masked]>>
Cc: "escalations dxbteam" <[email-masked] 
<mailto:[email-masked]>>, "Seeta Seeta" <
[email-masked] <mailto:[email-masked]>>, "Fauzan Ahmad, 
Musalman" <[email-masked] <mailto:[email-masked]>>, 
"Apoorv Joshi" <[email-masked] <mailto:[email-masked]>>, "sandhya 
roshan" <[email-masked] <mailto:[email-masked]>>, 
"Jessie Caparas" <[email-masked] 
<mailto:[email-masked]>>, "midhun madhu" <
[email-masked] <mailto:[email-masked]>>
Sent: Friday, 24 July, 2020 18:03:30
Subject: Refund not delivered order  8376370088 / 100041256751

Hi Team,

With reference to the order number: 8376370088

AWB: 100041256751

Order has been NDR and the status is showing received at warehouse at this 
time. As per the customer they received an SMS to pay for the order online 
which they did and the courier informed the customer that they have already 
transferred that amount to us.

Please confirm the amount receipt as well as transferring of the amount to us 
on priority.

Please investigate this further on priority and update us on the same. Also, 
attaching the images customer has shared regarding the transaction.

Thank you for your help!

Regards,
 Shakeeb

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View ticket <https://desk.zoho.com/portal/postaplus/ticket/742251>
 Reply to this email if you have any questions or clarifications.
Regards,
Postaplus Support Team.