Subject: Refund approval #6485377992
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: Jessie Caparas <[email-masked]>, Malik Ismail <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Seeta Seeta <[email-masked]>, Apoorv Joshi <[email-masked]>, escalations dxbteam <[email-masked]>
Date: Sat, 29 Aug 2020 07:10:11 -0700 (MST)

Hi Team 

Problem Statement: Refund approval. 

Ticket ID: 1200886 
Order Date: Apr 23, 2020 
Order ID: 6485377992 
Tracking ID: FP05190001211 
Total Price: SAR166.00 

Issue Description : The order was shipped from our side on 4/25/20 and as per hybris the order delivered to customer on 5/18/20, But customer claiming that she has not received the order. 

Case history : Customer reach out to us on 13 June 2020. that he has not received the order we have confirmed that his contact number is correct then escalated to LMG team to update us with POD but we have not got any response from them. 

Customer's history : This is the fist order of customer with us. 

Assistance required : We request you to provide refund approval in order to have the customer refunded manually and close the issue. 

Thank you for your help. 

Regards, 
Fauzan