Subject: Re: on validation cancelled refund issue ticket ID 1153140
From: Ammar Asif <[email-masked]>
To: Seeta Seeta <[email-masked]>
Cc: Apoorv Joshi <[email-masked]>, Shakeeb Arsalan <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>
Date: Fri, 28 Aug 2020 06:06:51 -0700 (MST)

Hi team, 
any update? 

From: "Seeta Seeta" <[email-masked]> 
To: "malik ismail" <[email-masked]> 
Cc: "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "escalations dxbteam" <[email-masked]>, "Ammar Asif" <[email-masked]> 
Sent: Friday, 21 August, 2020 16:28:49 
Subject: Fwd: on validation cancelled refund issue ticket ID 1153140 

Hi Malik, 

With refernece to order number 8385970865, the order was cancelled on validation and under the payment transaction there's no entries. However, the customer is claiming that the amount has been already deducted from his account and he has also shared the bank statement. 

So we request you to look into this concern and assist us with the case. 

Thanks & Regards, 
Seeta Kunwar 

From: "Ammar Asif" <[email-masked]> 
To: "Seeta Seeta" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]>, "Apoorv Joshi" <[email-masked]>, "Shakeeb Arsalan" <[email-masked]> 
Sent: Sunday, July 19, 2020 1:48:46 PM 
Subject: on validation cancelled refund issue ticket ID 1153140 

Problem Statement: Refund Not Processed 
Order Date : 6/3/20 
Order ID: 8385970865 
Tracking ID: na 
Assistance Required: Need refund for customer. 

the order was cancelled on validation but money got deducted and not refunded back to the customer's account. now he has shared with us his bank statements for his claim. 

please do needful. 

Best regards 
Ammar Asif